Duties and responsibilities related to the Team Leader - Spa role:
Supervise the spa's day-to-day operations to ensure a seamless and luxurious
guest journey
from arrival to departure.
Lead daily team briefings to set goals, communicate promotions, and review VIP guest arrivals.
Train new and existing therapists on treatment protocols and
brand standards
, and conduct regular quality checks to ensure service consistency.
Assist the Spa Manager with creating staff schedules, assigning daily duties, and managing the performance of the spa team.
Act as the primary point of contact for guests, professionally handling inquiries, special requests, and resolving any service issues.
Motivate the spa team to achieve and exceed
retail sales targets
through continuous coaching and product knowledge training.
Assist with managing inventory for both professional and retail products, including conducting regular stock-takes and preparing purchase orders.
Ensure all treatment rooms, relaxation areas, and wet facilities are impeccably maintained and stocked throughout the day.
Qualifications
Ideally with a relevant degree or diploma in Hospitality or Tourism management
Minimum 2 years work experience hotel operations
* Good problem solving, administrative and interpersonal skills are a must
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