Job Description

Job Title Team Leader

Description

At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests' expectations at every possible turn.
Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple's retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it's our passion.
About The Role
Are you passionate about the hospitality industry? Are you organized, guest-focused, and can teach as well as motivate a team? Then we need your skills as a Team leader to join our team of professionals today! Our Front Services team is led by hospitality industry experts who will guide and train you in this exciting career. You will have excellent customer service skills, willing to advising guests on their needs, and enjoy delivering a great experience from your heart within a busy, high-profile, luxury environment.
About You
The Team Leader, Front Services must demonstrate a clear passion for guest service and a willingness to be highly visible front of house so you can lead the teams to success. You will assist the Assistant Manager and Manager run the operation while updating and training all colleagues on their technical and service delivery skills and processes to an internationally recognized five-star standard at all time. You will assist and oversee service providers utilization, health and safety as customer satisfaction standards and assist manage the Front Door, Bell Services, and Transportation daily operations.
It is essential that you have previous experience within a five-star hotel or resort environment or alternatively, prior work history in Front Office, Guest Relations, Club Lounge, or similar luxury service environment. Immaculate personal presentation, enthusiasm, positivity, immaculate grooming and a higher than average physical fitness level is essential in this role along with a fluency in English is mandatory. Additional languages such as Russian, Chinese, Italian, Spanish or Arabic is advantageous.
Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
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