Job Description

Role Purpose

The Direct Sales Agent (DSA) Team Leader is responsible for leading, motivating, and managing a team of Direct Sales Agents to achieve sales targets for the Company's retail banking products. The role focuses on driving performance, ensuring compliance with bank policies and regulatory requirements, and maintaining high standards of customer service.

Key Responsibilities

Team Leadership & Performance Management

Lead, coach, and motivate a team of Direct Sales Agents to achieve individual and team sales targets. Monitor daily, weekly, and monthly sales performance and ensure targets are met. Conduct regular team meetings, performance reviews, and one-on-one coaching sessions. Support recruitment, onboarding, and training of new Direct Sales Agents.

Sales & Business Development

Drive sales of retail banking products such as credit cards, personal loans, auto loans, accounts, and other assigned products. Identify new business opportunities and develop effective sales strategies. Ensure quality sourcing of customers in line with the bank's credit and risk policies. Personally contribute to sales targets as required.

Process, Compliance & Quality Control

Ensure all sales activities comply with company's policies, procedures, and regulatory requirements. Review and validate sales applications for accuracy, completeness, and quality before submission. Maintain high standards of ethical sales practices and customer data confidentiality. Address customer escalations and complaints in a timely and professional manner.

Reporting & Coordination

Prepare and submit regular sales performance reports to management. Coordinate with internal stakeholders such as Credit, Operations, and Compliance teams to ensure smooth processing of applications. Track market trends, competitor activities, and customer feedback, and share insights with management.

Qualifications & Experience

Bachelor's degree in Business Administration, Finance, Marketing, or a related field. Minimum 3-5 years of experience in direct sales within banking or financial services. At least 1-2 years of experience in a supervisory or team leadership role. Strong knowledge of retail banking products and sales processes.

Skills & Competencies

Proven leadership and people management skills Strong sales, negotiation, and influencing abilities Excellent communication and interpersonal skills Ability to work under pressure and meet aggressive targets High level of integrity and professionalism Proficient in MS Office and CRM/sales tracking systems

Preferred Attributes

Experience in the Qatar banking market Strong understanding of local regulations and compliance standards Multilingual skills (Arabic and English preferred)
Job Type: Full-time

Pay: QAR12,000.00 - QAR15,000.00 per month

Application Question(s):

Do you agree with the salary bracket provided (12,000 QAR - 15,000 QAR)?
Education:

Bachelor's (Required)
Experience:

Banking: 6 years (Required)
Language:

* Arabic (Required)