Job Description

Job Purpose:

Lead and inspire the team to deliver exceptional customer experiences, ensure smooth day-to-day operations, adherence to SOPs, and drive growth, to uphold the commitment to providing a premium edutainment experience for children.

Key Responsibilities:

1. Daily Operations

Supervise the day-to-day operations of the Centre, ensuring adherence to grooming standards. Implement and uphold promotional activities to drive engagement and customer loyalty. Conduct regular 15-minute daily briefings for the team. Monitor and minimize absenteeism to ensure operational efficiency. Encourage and motivate employees, serving as a role model and example. Enforce a no-phone policy for employees to maintain a focused and safe environment. Oversee inventory in the cafe, maintaining office supplies, and ensuring timely ordering of materials. Manage the frequent occurrence of parties, ensuring smooth coordination and supervision. Submit daily End-of-Day (EOD) reports to the Area Manager, Finance, and Regional Manager. Ensure SOPs are followed with 100% adherence. Be ready to lend a hand with additional tasks when colleagues in OW are unavailable, ensuring a seamless workflow and strong team support.
2. Sales and Revenue Management

Contribute to achieving weekly sales targets by effective managing of the team. Regularly update the daily sales board, offering in-depth insights into sales metrics and trends for the team's awareness and analysis.
3. Customer Experience

Lead the delivery of exceptional customer experiences, ensuring play areas, cafe, party hall, and retail spaces meet high standards. Manage the kids and parents, with specific guidelines for weekdays and weekends. Address and resolve customer complaints promptly, implementing necessary measures for cleanliness and satisfaction.
4. Reporting and Analysis

Manage internal data related to maintenance, inventory, and attendance. Provide proper communication channels, especially in risk mitigation situations. Address maintenance issues promptly, ensuring timely resolution even in emergencies.
5. Team Leadership and Development

Motivate the team by setting an example, following SOPs, and ensuring their adherence. Incorporate motivational strategies and daily sales board updates. Encourage employee suggestions, communicate with the area manager regarding IT concerns, and implement recognition schemes. Recognize the need for customer service training and ensure it is implemented for the team.

Requirement:

Arabic Speaking with Valid UAE driving license

Location:

Abu Dhabi & Dubai

Industry Exposure:

Edutainment, Education, Hospitality, Entertainment

Knowledge:

Operational management in edutainment Customer experience strategies Sales and revenue management Standardization & SOP enforcement Quality assurance measures Risk assessment & management Health & hygiene standards in child-centric environments Inventory management Ordering processes and coordination of operational needs

Skills:

Leadership and motivation Analytical thinking Problem-solving Customer service and complaint resolution Coordination with various departments Adaptability to dynamic environments Implementation of security measures and risk management
Job Type: Full-time

Pay: AED4,000.00 - AED5,000.00 per month

Education:

Bachelor's (Preferred)
Experience:

Team Leader: 2 years (Preferred) Supervisor: 2 years (Preferred)
Language:

Arabic (Required)
License/Certification:

UAE Driving License (Required)
Location:

* Abu Dhabi (Preferred)