Team Leader
Job Description
Team Leaders We're Hiring! Team Leaders - Customer Service (B2/B2+ English) - Intelcia
About Intelcia:
Intelcia is a global outsourcing leader with 20+ years of experience, 35,000+ employees, and 85+ operational centers worldwide. We're on a mission to become a Top 10 global outsourcing player by 2025--and we need talented leaders like you to help us get there!
Location: [Sheikh Zayed, Walk of Cairo]
Type: Full-time
Your Role:
As a Team Leader, you'll guide a team of customer service agents to deliver exceptional support while driving performance, coaching talent, and ensuring smooth operations.
Key Responsibilities:
- Lead, motivate, and coach a team of customer service reps (1:1s, team meetings).
- Monitor KPIs, identify improvement areas, and implement action plans.
- Ensure compliance with company policies and handle administrative tasks (attendance, scheduling).
- Resolve customer escalations and conflicts with a problem-solving mindset.
- Prepare performance reports and communicate updates to management.
Who We're Looking For:
Language Skills:
Fluent English Speakers (B2+ level)
Experience:
-1 year as a Team Leader/Supervisor (customer service, outsourcing, or BPO).
-Experience tracking KPIs and coaching teams
.
Gaming background is a MUST.
- Soft Skills:
Strong leadership and communication (Arabic is primary).
-Customer-first attitude and stress management.
Basic Excel/Word skills (for reporting).
Why Join Intelcia?
Global impact with local flexibility.
Growth opportunities in a fast-expanding company.
Supportive culture where your leadership makes a difference.
How to Apply:
Ready to lead and grow? Apply now or tag someone who'd be a great fit!
Email: Menna.allah@intelcia.com or WA: +201103350580
Job Types: Full-time, Permanent
Pay: From E22.00 per month
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Job Detail
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Job IdJD2153021
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job Location?????? ?? ??????, GZ, EG, Egypt
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EducationNot mentioned