You will be responsible for Level 2 production support to handle the tickets raised by the L1 team. You should be good in analysis of the existing design and code for issue resolution and bug fixing. You will play an important role and guide the team in implementation of automation in ticket resolution and also for repetitive routine tasks. You will need to have capability to coordinate the bug fixing effort with the L3 team. You will be ensuring the best possible performance and responsiveness of the applications and identify bottlenecks & bugs. You will be adhering to various management processes and tools.
Key Result Areas:
Communication skills and clearness in your reporting and communication.
Knowledge in the Java programming languages you use.
Knowledge in the Spring Framework and libraries you use.
Knowledge in the tool-sets you use.
Analytical thinking and experience (practical when you design the architecture of the \xe2\x80\x9cthing\xe2\x80\x9d prior to coding it).
Technological understanding (ability to see your new \xe2\x80\x9cthing\xe2\x80\x9d in a wider perspective, for example how a small library fits into a large project or product).
Creativity (finding better ways to achieve your project goals).