Application Support
Job Description
Preferred language – English and Arabic (optional)
:
Monitoring and maintaining the production environments.
Daily administration and support of Capital Asset management applications and servers.
Application server Health Checks (Memory, CPU , Store) utilization, IIS application and error log checks
Proactively work with customers to resolve and assist with any technical issues which may arise in production.
Analyze the issue in detail, report to client manager.
Escalate issues as needed to Product support team within a specific time period and follow up with a view to close.
Ensure all tickets meet the targets for resolution, escalation, documentation & completion
Meeting SLAs and other customer satisfaction targets
Document and maintain all issues in the provided system for future references. Also, document FAQs, Best practice guidelines and Knowledgebase articles.
Follow up on and take responsibility for unresolved issues and escalations.
Perform other duties as assigned
Deploy the application to production and manage it through Change control process
Skills:
.Net based application support,
IIS application support, deployment and monitoring
SQL query writing
Windows 2012 Servers and above
Linux basics for managing Linux based application
5 years and above experience in Application Support
Skills Required
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Job Detail
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Job IdJD747915
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IndustryIT-Software/Software Services
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Total Positions1
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Job Type:Full Time
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Salary:15000-20000
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Employment StatusPermanent
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Job Locationsaudi Arabia, Saudi Arabia
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EducationAny Graduate
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Experience5 - 10 Years
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Apply ByDec 31, 2020
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Job Posting DateAug 04, 2020