Team Lead Contact Center (females Only)
Dubai, United Arab Emirates
Job Description
Dear Candidate, We are GCH Human Resource currently hiring for one of our reputed leading developers in Dubai Location Designation: Team Leader Contact Center Experience: 4 to 5 Years of exp in Contact Center Location: Dubai Responsibilities: To ensure the effective and efficient running of the Call Centre. To ensure that all guests have the best possible experience of Chill Factore. To be a pro-active member of the Call Centre Team and support all calls. To co-ordinate outbound activity to support the delivery of Membership and Parties revenue. To support outbound activity to generate Corporate and Schools leads as required to support the delivery of Corporate and Schools revenue targets. To support the Sales Team with administrative tasks, such as the production of function sheets, as required. To respond to online queries received via e-mail and social media. To ensure that the Call Centre KPIs are met. To handle and resolve complaints relating to the Call Centre in a professional and effective manner. To collate, analyse and utilise call statistics to manage and improve the sales performance of the Call Centre team. To take bookings for all areas of the business, following the correct procedure for all bookings and booking amendments. To drive the sales of memberships and merchandise. To ensure all members of the Call Centre Team are fully informed of targets and current sales positions. Job Types: Full-time, Permanent Salary: AED8,000.00 - AED11,000.00 per month
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Job Detail
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Job IdJD1502692
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned