Job Description

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Role: Tawtheeq Officer
Location: Abu Dhabi
Role Purpose:
The Tawtheeq officer role is to act as focal point for Branch Network to handle all the enquires related to GCD, AML, RIM relationship, other compliance enquiry, On going Due Diligence (ODD) and to close raised cases within stipulated TAT and UAECB response TAT
Key Accountabilities of the role * Action all the assigned enquires related to GCD, AML, Risk, RIM relationship, ODD etc.

• Liaise with customer to obtain the required information and documents
• Follow up with the customer if unreachable
• Follow up and respond to GCD on all their inquiries with the stipulated TAT
• Provide end-to-end solution for the customer to complete the documentation required to close the enquiry.
• Keep track of all pending GCD inquiries though centralized MIS
• To coordinate with area ROM/BM/RM in regard of customer relation with the bank (Retain the customer/Exit Relation).
• Handling the exit relation process related to (Branch banking individual customers (Mass segment customers and Mule account).
• Coordinate with the concerned branch to complete the exit relation, PO issuance and account/rim closures.
• Coordinate with the customer to issue PO from the concerned branch copying Area ROM.
• Manage the ODD journey for non-resident customers:

• Responsible for receiving documents from customers through their registered email, conducting initial checks and then forwarding the documentation to compliance.
• Responsible for communicating any Compliance queries to customers and getting these queries resolved.
• Inter-face with Distribution /Branch /Compliance/AML/Customer
• To work constructively and cooperatively with other members of the team.
• Complete all the required AML, compliance, and other training assigned
• Perform other duties as and when assigned.

Specialist Skills / Technical Knowledge Required for this role: * Aware of all GCD and compliance regulations for compliance officers.

• Specific Knowledge of UAE banking practices, compliance, policies &.risks
• Knowledge of Customer service. Standards
• Competent use of standard Microsoft Office programs including Word, Excel and PowerPoint
• Ability to think creatively to solve problems and deliver positive impact
• Good Knowledge of Anti-Money laundering regulations issued by the UAE Central Bank and other regulatory authorities
• Excellent Management Information skills

Previous experience:
Minimum 3 years of experience in Retail Banking Sales & Operations, in a banking or service industry environment