CTG overview:

• CTG staff and support humanitarian projects in fragile and conflict-affected countries around the world, providing a rapid and cost-effective service for development and humanitarian missions. With past performance in 17 countries \xe2\x80\x93 from the Middle East, Africa, Europe, and Asia, we have placed more than 20,000 staff all over the world since operations began in 2006.
• CTG recruits, deploys and manages the right people with the right skills to implement humanitarian and development projects, from cleaners to obstetricians, and mechanics to infection specialists, we\xe2\x80\x99re skilled in emergency response to crises such as the Ebola outbreak in West Africa. Key to successful project delivery is the ability to mobilise at speed; CTG can source and deploy anyone, anywhere, in less than 2 weeks and have done so in 48 hours on a number of occasions.
• Through our efficient and agile HR, logistical and operational services, CTG saves multilateral organisations time and money. We handle all our clients\xe2\x80\x99 HR related issues, so they are free to focus on their core services.
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Overview of position:

• We are seeking a highly skilled & versatile Systems Implementation Lead to join our team. As a Systems Implementation Lead, you will play a crucial role in understanding complex systems, troubleshooting issues, training users on system functionalities & implementing the system effectively to end users. You will be responsible for ensuring smooth system transitions & providing exceptional technical support to both internal & external stakeholders.
• You will be responsible to administer everyday work flow of all implementation processes & provide technical support to all users. You will be coordinating with the team to resolve all issues within required timeframe & provide support on implementation for team. You will also monitor all implementation related requests & provide technical support to end users on their system issues. You will also maintain constant contact with other departments to monitor daily progress for implementing various system to end users.
• As an implementation lead, you must have good communication skills, training abilities, organisational & technical skills & the ability to work within deadlines.

System understanding & troubleshooting:

• Gain a deep understanding of the system architecture, features & functionalities.
• Identify & troubleshoot issues related to the system\'s implementation & usage.
• Provide ongoing technical support & guidance to users, answering their queries & addressing their concerns promptly.
• Conduct system tests & quality assurance checks to ensure proper functionality & adherence to requirements.

Quality assurance:

• Design & execute test plans (manual & automated) & analyse the results.
• Review the testing process, release cycle & ensure the functionalities are fully tested before release.
• Actively analyse, debug & fix automated tests on a daily basis.

System implementation:

• Coordinate with the Program Manager & stakeholders to plan & execute system implementations.
• Conduct training sessions to educate end users on system functionalities & best practices.
• Develop comprehensive training materials, including user manuals & training presentations.
• Evaluate end user requirements & tailor system implementation trainings accordingly.

Documentation & reporting:

• Maintain detailed documentation of system implementation processes, user guides & troubleshooting procedures.
• Prepare regular reports on system implementation progress, issues & resolutions.

Project reporting:

• This role reports to the Program Manager.

Education:

• Bachelor\xe2\x80\x99s Degree in Computer Science, Information Technology or a related field.

Work experience:

• 3 - 4 years\xe2\x80\x99 experience in HRMS development & / or implementation.
• 3 - 4 years\xe2\x80\x99 experience in Odoo ERP or any relevant Open ERP.
• System implementation, quality assurance & user support.
• Proficient understanding of complex systems & software components.
• Developing & delivering training programs & materials.

Geographical experience:

• Prior experience in Middle East & / or Africa is desired.

Languages:

• Must be fluent in English.
• Fluency in Dari, Pashto, Spanish is desired.

Key competencies:

• Strong problem solving & analytical skills, with the ability to quickly identify & resolve technical issues.
• Excellent communication skills, both verbal & written, with the ability to articulate technical concepts to non technical users effectively.
• Ability to work independently & collaboratively in a fast paced, dynamic environment.
• Candidate should be meticulous & detail oriented, with an ability to identify & track bugs in software applications.

Team management:

• This role has no team management responsibility.

Further information:

• Qualified female candidates are encouraged to apply for this role.

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