Job Description

Company
QatarEnergy is a state-owned public corporation established byEmiri Decree No. 10 in 1974. It is responsible for all phases
of the oiland gas industry in the State of Qatar.The principal activities of QatarEnergy, its subsidiaries and jointventures are
the exploration, production, local and international saleof crude oil,natural gas and gas liquids, refined products,
syntheticfuels,petrochemicals, fuel additives, fertilizers, liquefied natural gas(LNG), steel and aluminium.Qatar Energy's
strategy of conducting hydrocarbon exploration anddevelopment is through Exploration and Production Sharing
Agreements(EPSA) and Development and Production Sharing Agreements (DPSA)concluded with major international oil
and gas companies.The operations and activities of QatarEnergy and its affiliates areconducted atvarious onshore
locations, including Doha, Dukhan and the Mesaieed andRas Laffan Industrial Cities, as well as offshore areas, including
HalulIsland, offshore production stations, drilling platforms and the NorthField.Thriving on a spirit of enterprise, each of our
joint ventures isunderpinned by transparency, innovation and high standards of qualityand service. At QatarEnergy, we are
committed to one thing aboveall: Excellence.
Department
APPLICATION SUPPORT
INFORMATION & COMMUNICATION TECHNOLOGY
Primary purpose of job
Oversee the installation and maintenance of software applications in order to streamline business operations. Primary
responsibilities consist of optimizing software application performance, installing updates, performing debugging
procedures, remediate cyber security vulnerabilities, collaborating with other internal entities for optimal alignment with
QatarEnergy's policies and procedures. Last but not least, utilizing internal tools and dashboards which range from
server-specific to client-focused tools and dashboards
Experience & Skills

• Good understanding of Oil and Gas business processes, practices and related business systems and technical

applications

• Ability to perform in a highly administrative and structured work environment.
• Review diagnostics and assess the functionality and efficiency of systems.
• Strong knowledge of network, systems, desktop applications, server administration and databases.
• Provide application installation/setup, maintenance/update, and application security as per QatarEnergy's Policies and

standards.

• Evaluate business and technical systems based on user needs by organising and participating in vendor evaluation

meetings, designing tender technical evaluation criteria, bids evaluation and systems. recommendation to ensure that the
most appropriate solution is procured and implemented.

• Implement preventive and corrective actions by performance monitoring and troubleshooting, reviewing usage of software

licenses, liaising with multiple business departments, solution providers and vendors for enhancing reliability of deployed
solutions.

• Plan and conduct workshops by providing clarification on business and technical concerns, identify areas for improvement

and meet agreed customer expectations to improve business effectiveness and usage of the system.

• Apply security measures by following security procedures and standards to ensure secure environment.
• Manage the external vendors, support partners for providing best Application Support services to the business.
• Efficient troubleshooting abilities.
• Excellent problem-solving and critical thinking skills.
• Good organization, time management and prioritization.
• Excellent experience in ITIL/ITSM.
• Good knowledge in the following domain:

o Cloud computing
o Cyber security
o IT infrastructure
o Database Management
o Project management

• Liaise with vendors and other ICT Teams to resolve 3rd party issues with defined SLA.
• Update of System life cycle documents (detailed design specs, requirements, documenting changes etc).
• Resolve identified vulnerabilities within the defined SLA.
• Communicating complex technical ideas to both technical and non-technical business users.
• Advanced MS windows troubleshooting experience.
• Moderate DB infrastructure knowledge and familiar with common DB query languages i.e SQL.
• Familiar with MS tools (Office 365, Teams, Outlook, etc.).
• Familiar with Project Management concept and can manage ITI/4 projects (upgrades, enhancements and customisation

work) and adhere to the defined KPIs for such projects.

• Excellent communication skills both internally and with business users.
• Well organized and excellent documentation skills.
• Documenting processes and monitoring application performance metrics.
• Ability to keep up with innovation in application design.
• Knowledge of and Experience in Implementation of Artificial Intelligence and Machine Learning
• Data Analytics including Algorithm and Model building , preferably for use cases in the Oil and Gas sector
• Predictive Analytics

Education

• Bachelor's degree in Information Technology / Engineering / Petroleum / Business or equivalent
• Minimum 6 years of progressive and directly related experience
• International certifications IT Infrastructure Library (ITIL)