System Specialist - People - UAE

Job no: 4044086
Location: UAE
Dubai Head Office

Human Resources

From strategic guidance to supporting the day-to-day needs of managers and employees, the Human Resources Division drives best practice across the Alshaya business. HR is segmented across generalist and specialist functions including HR services, recruitment and talent management. These are just some of the teams that support over 120 nationalities working across multiple brands and geographies. Our continued growth and expansion can only be achieved by recruiting, training and nurturing the best global talent. That\'s what we do.

Role Profile:

The System Specialist in the People Transformation function is responsible for the functional support, maintenance of major HR Systems and daily operational responsibilities.

The below Key Performance Areas include but are not limited to:

• Understand HR functional strategies, policies, processes, and best practices for all HR functions.\xe2\x80\x8b
• Take part in the implementation of new technology options and integrate them into Alshaya people systems in collaboration with the IT teams.\xe2\x80\x8b
• Provide functional support for HR System upgrades/enhancements/configurations; Prepare user acceptance test scenarios/suggest process workflow.
• Evaluate and communicate the impact of changes on users.
• Develop user guides and training materials and conducting regular training sessions for users.
• Manage and enforce user access policies.
• Develop an FAQ repository for users.
• Assist in internal and external HR systems audits.
• Review business requirement document/Discuss the requirements with IT team (Finalize the scope etc.)
• Support HR-related IT ticket resolutions.
• Coordinate with stakeholders at various tiers to discuss requirements, collaborate in solution delivery, manage and report on projects performance.
• Coordinate with IT for technical issues.
• Create tutorial videos for common tasks.
• Prepare functional specifications document, prototypes, user guides, to existing systems in HR to increase the percentage of employees\' usage of the HR system.
• Resolve Service Now tickets related to HR application raised by users within the agreed SLA to ensure a high user satisfaction.
• Maintain an error log and coordinate fixes with the aim to reduce errors.
• Number of data quality issues found and resolved each month.\xe2\x80\x8b
• Number of successful collaborations achieved for HR process improvements.\xe2\x80\x8b

Knowledge:

• Retail related process and technology trends.
• Oracle /Learning Management System /MS Office 365/ Power BI.

Experience:

• 3 years of experience in Oracle functional knowledge.
• Experience with implementing projects.
• Familiar with Learning Management System (LMS) and MS Office 365.

Skills:

• Planning and organizing skills.
• Analytical and Problem Solving.
• Excellent written and verbal communication.
• Ability to prioritize work .
• Quick learner.
• Stakeholder management.
• People engagement skills.
• Training delivery skills.

Additional role requirements:

• Bachelor\'s degree in Computer Science/Computer engineer/System analysis or in a related field.
• Power BI/Database basic knowledge.

About Us:

Alshaya Group is a dynamic family-owned enterprise which was first established in Kuwait in 1890. With a consistent record of growth and innovation, Alshaya Group is one of the world\'s leading brand franchise operators, offering customers an unparalleled choice of well-loved international brands, including: Starbucks, H&M, Mothercare, Debenhams, Cos, American Eagle Outfitters, P.F. Chang\'s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria\'s Secret, Boots, Vavavoom, Pottery Barn and KidZania.

Alshaya Group\'s portfolio extends across MENA, Russia, Turkey, and Europe, with thousands of stores, cafes, restaurants and leisure destinations, as well as a growing online and digital business.

Operating in multiple sectors including Fashion, Food, Health & Beauty, Pharmacy, Home Furnishings and Leisure & Entertainment, Alshaya Group colleagues are united by a commitment to delivering great customer service and brand experiences.

Fresh, modern, and relevant, Alshaya\'s constantly evolving retail portfolio reflects the choices and lifestyle of its customers. From flagship stores and restaurants in prestige malls, to local coffee shops, drive-thrus and online, Alshaya Group brings customers the brands they love in the places they want to be.

Advertised: 30 Jul 2023 Arabian Standard Time
Application close: 29 Aug 2023 Arabian Standard Time

Alshaya Group