Job Description

Overview Of The Role:
The Swedish Food Market & Bistro Assistant role is crucial for supporting the Food & Beverages Manager in executing the IKEA Food Service Concept at various IKEA food locations. The role involves supervising daily kitchen operations and ensuring a high standard of service to enhance IKEA's position as a leading home furnishing store. In this role, success is measured by guest satisfaction, sales growth, and the operational efficiency of food services. The assistant plays a vital role in team leadership, guest interaction, commercial activity support, and financial oversight.
What You Will Do:
Customers

• Ensure guests are always in focus and strive to make them smile, showing empathy and care.
• Lead by example and be a good ambassador for the IKEA store in all guest interactions, encouraging them to return.
• Engage in daily dialogue with customers to get feedback and act based on their input.
• Empower and encourage the team to take immediate action to meet guest needs and continuously improve the service.
• Ensure guests have a great shopping experience at all times.

Commercial

• Support the store business plan and contribute to the area's action plan.
• Secure an attractive presentation and communication of the food range.
• Share product knowledge including content, origin, and benefits with customers and colleagues.
• Ensure top-selling products are available and clearly communicated and displayed at all times.
• Support relevant marketing and in-store activities, and implement range changes cost-effectively.
• Utilize quiet times for commercial activities to attract visitors and increase productivity.
• Maintain the area efficiently clean, organized, and inviting.
• Provide market input regarding range and pricing.

Steering the Business

• Work actively to achieve sales growth and reasonable profitability, ensuring guest and co-worker satisfaction.
• Monitor and control food and operational costs, productivity, sales mix, and recipe cost.
• Organize business area efficiently concerning financial performance, including profit, costs, planning, and absence management.
• Ensure implementation and follow-up of standard SOP rules and guidelines.

People

• Ensure co-workers in the area understand the IKEA Concept and key guidelines.
• Support and coach colleagues to meet customer needs and grow professionally.
• Create an environment where IKEA culture is strong and diversity is valued.
• Co-operate with colleagues from other store areas.
• Keep colleagues informed and encourage knowledge sharing.

Operations

• Perform tasks requiring prolonged standing.
• Ensure compliance with food safety and hygiene practices.
• Attend to customer needs and requests pleasantly.
• Ensure products are in perfect condition and correctly priced.
• Maintain cleanliness and hygiene standards at all times.
• Perform manual chores, including cashiering.

Skills Required