Job Description

Support Specialist - IT - Dubai, United Arab Emirates
Position Overview
Jumeirah Group is hiring a Support Specialist - IT to join the team at Jumeirah Al Qasr, part of the Madinat Jumeirah resort in Dubai, UAE. This role focuses on delivering reliable technical support for both staff and guests, ensuring smooth operations of hospitality systems, network services, and hardware across the property. The position requires strong troubleshooting skills, knowledge of hotel IT systems, and the ability to provide responsive service in a luxury hospitality environment.
Job Details
Location: United Arab Emirates
Location: Dubai
Industry: Information Technology (IT)
Function: Help Desk / Technical Support
Salary: 9000-12000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
Core Duties

• Manage IT incidents and service requests from hotel staff and guests, ensuring timely resolution or escalation
• Record and maintain case logs for reporting and knowledge-sharing
• Troubleshoot issues and develop solutions or workarounds to restore services quickly
• Deploy, configure, and maintain PCs, laptops, and user accounts following IT standards
• Provide technical support for hospitality IT systems, including Opera PMS, Micros, RMS, Wi-Fi, AV setups, and digital signage
• Maintain IT inventory, issue equipment, and provide after-hours support when required
• Address guest IT-related queries and complaints professionally, escalating when necessary
• Ensure compliance with IT policies, procedures, and security requirements

Ideal Profile

• Bachelor's degree in IT, Computer Science, or a related field preferred
• Minimum 2 years of experience in IT support, ideally within luxury hospitality
• Strong knowledge of computer hardware, software, and networking concepts
• Familiarity with hospitality-specific systems such as Opera PMS and Micros
• Excellent communication skills with the ability to explain technical issues to non-technical users
• Adaptable, culturally aware, and able to work effectively in a fast-paced environment

Why Join Us
Jumeirah offers a competitive tax-free salary, paid annual leave, healthcare, and life insurance. Employees also benefit from performance-based incentives, company-provided development opportunities, global mobility within Jumeirah's portfolio, and discounts on dining and stays at Jumeirah properties worldwide.
About the Company
Jumeirah Group, part of Dubai Holding, is a global leader in luxury hospitality with 31 world-class properties across 13 countries. Madinat Jumeirah, one of Dubai's premier beachfront resorts, brings together four distinctive hotels, over 20 restaurants, and exclusive leisure and event facilities. Jumeirah Al Qasr, at the heart of the resort, is known for its majestic Arabian architecture and award-winning guest experiences. Jumeirah continues to offer professionals rewarding careers in one of the most dynamic hospitality markets in the world.
Job Title Support Specialist - IT - Dubai, United Arab Emirates
Support Specialist - IT - Dubai, United Arab Emirates
Position Overview
Jumeirah Group is hiring a Support Specialist - IT to join the team at Jumeirah Al Qasr, part of the Madinat Jumeirah resort in Dubai, UAE. This role focuses on delivering reliable technical support for both staff and guests, ensuring smooth operations of hospitality systems, network services, and hardware across the property. The position requires strong troubleshooting skills, knowledge of hotel IT systems, and the ability to provide responsive service in a luxury hospitality environment.
Job Details
Location: United Arab Emirates
Location: Dubai
Industry: Information Technology (IT)
Function: Help Desk / Technical Support
Salary: 9000-12000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
Core Duties

• Manage IT incidents and service requests from hotel staff and guests, ensuring timely resolution or escalation
• Record and maintain case logs for reporting and knowledge-sharing
• Troubleshoot issues and develop solutions or workarounds to restore services quickly
• Deploy, configure, and maintain PCs, laptops, and user accounts following IT standards
• Provide technical support for hospitality IT systems, including Opera PMS, Micros, RMS, Wi-Fi, AV setups, and digital signage
• Maintain IT inventory, issue equipment, and provide after-hours support when required
• Address guest IT-related queries and complaints professionally, escalating when necessary
• Ensure compliance with IT policies, procedures, and security requirements

Ideal Profile

• Bachelor's degree in IT, Computer Science, or a related field preferred
• Minimum 2 years of experience in IT support, ideally within luxury hospitality
• Strong knowledge of computer hardware, software, and networking concepts
• Familiarity with hospitality-specific systems such as Opera PMS and Micros
• Excellent communication skills with the ability to explain technical issues to non-technical users
• Adaptable, culturally aware, and able to work effectively in a fast-paced environment

Why Join Us
Jumeirah offers a competitive tax-free salary, paid annual leave, healthcare, and life insurance. Employees also benefit from performance-based incentives, company-provided development opportunities, global mobility within Jumeirah's portfolio, and discounts on dining and stays at Jumeirah properties worldwide.
About the Company
Jumeirah Group, part of Dubai Holding, is a global leader in luxury hospitality with 31 world-class properties across 13 countries. Madinat Jumeirah, one of Dubai's premier beachfront resorts, brings together four distinctive hotels, over 20 restaurants, and exclusive leisure and event facilities. Jumeirah Al Qasr, at the heart of the resort, is known for its majestic Arabian architecture and award-winning guest experiences. Jumeirah continues to offer professionals rewarding careers in one of the most dynamic hospitality markets in the world.
Post Details
Job Start Date
Salary from 9000.00
Salary to 12000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location