Support Engineer
Medina, Saudi Arabia
Job Description
The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.
The Role In this position, you will provide ongoing customer support to ensure reliable performance and world-class customer satisfaction. Specific, on-the-job training will be provided.
Your Impact • Provide remote technical support of complex computer-based control data systems. • Ensure customers’ system is properly maintained with highest reliability. • Support customers as they deploy, configure and report incidents with their OSI system. • Troubleshoot, resolve or escalate, and document customer incidents in a timely, efficient and professional manner. • Provide world-class support through creative, intelligent, efficient and flexible solutions. • Process all customer incidents in a timely manner according to contract maintenance and warranty. • Communicate with customers in a professional, efficient, pleasant and helpful manner. • Document all customer interaction. • Assist customers in license requests, database expansions and new functionality. • Assist in creating and maintaining accurate technical documentation, training materials and project documentation as needed.
What You'll Need • BS or MS degree from an accredited institution in Electrical Engineering, Systems Engineering or related field. • 0-5 years’ experience. • Strong technical background in automation and computers. Familiarity with public utilities. • Knowledge of computer programming. An introduction to C programming at minimum. • Knowledge of computer architectures, networking, databases and operating systems. • Excellent organization, interpersonal and leadership skills. • Strong commitment to providing superior customer service. • Ability to work on several projects in parallel in a fast-paced environment. • Excellent analytical and problem solving skills. • Ability and flexibility to travel to domestic and international customer sites (less than 10% travel per year). • Ability to proficiently speak Spanish is a plus.
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Job Detail
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Job IdJD1423523
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMedina, Saudi Arabia
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EducationNot mentioned