Support Engineer Me
Dubai, United Arab Emirates
Job Description
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Imagicle designs and develops a single suite of UC applications and omnichannel conversational solutions, based on Artificial Intelligence, to improve the Customer (CX) and Employee (EX) Experience.
While we focus on developing excellent solutions, our channel partners support our clients who need help with the services related to the integration of our UC Suite in their environments. That\xe2\x80\x99s why we develop long-term relationships with them, providing continuous innovation and a team of professionals, who also like informality, and spontaneity and are never tired of helping them. So we all win, first of all, our customers.
It\'s a magical time to start working in Imagicle. We celebrated 12 years of history with excellent financial results, double-digit growth in recent years, and an even better outlook for the next years.
We started in Italy together with our partners and we are now almost all over the world. Our applications, used in over 150 countries worldwide, especially in Europe, the Middle East, and America, help customers to have their communications easier and more efficient.
In January 2015 we opened the Middle East subsidiary located in Dubai to focus on the Middle East market, with an active set of channel partners and customers already working with us.
In 2020, we enlarged our market opening a brand new subsidiary in King Saudi of Arabia, precisely in Riyadh.
It\'s a terrific opportunity we want to address the fastest and smartest way possible.
That\'s why we keep investing to build a strong local team for sales, services, and technical support. Currently, the team includes twelve people between Dubai and Ryadh, eager to grow strong and fast.
Today we are looking for Support Engineer, a strong tech passionate to join our Team, motivated, with willing to make an impact in our customers\xe2\x80\x99 lives.
Of course, the Imagicle Support Team is a critical part of our future success, and we are looking for the best people out there. We take the success of our customers incredibly seriously. We feel their joy. We feel their pain.
Now, if you\'re up for the challenge, Imagicle is the right place for you!
What you will do in Imagicle
- Providing high-quality technical support for the Imagicle UCX Suite;
- Taking ownership of technical issues, and working with our Development team to resolve more advanced issues, if needed;
- Resolving escalated customer complaints without the need for team lead intervention;
- Documenting problem resolution steps;
- Participating in providing training to customers when required.
Required skills
- Knowledge of Windows OS and networking fundamentals. CCNA a plus;
- Experience with Voice Over IP business platforms (Cisco, Microsoft, Asterisk or others);
- Knowledge of HTML and SQL a plus;
- Arabic native speaker (mandatory);
- English proficiency (spoken/written);
- The availability to cover the night shift for the APJC project.What you will find
- an informal environment, where you live in harmony and where we count on you to make it better, because "It\'s always a matter of happy people";
- a growing team of outstanding colleagues, competent and always ready to give a hand;
- innovative working Cloud tools, to collaborate everywhere in smart working;
- a passion to create quality software through the use of methods and tools such as TDD, Continuous Integration, Issue tracking system;
- the search for a continuous improvement of working methods;
- the opportunity to specialize in modern Unified Communications & Collaboration architectures.
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Job Detail
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Job IdJD1515956
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned