Assist in the setting up, operating, editing and processing of lectures and events (including studio operations) using a range of specialist AV hardware and software. 2 Receive and handle requests for support following agreed procedures. Respond to requests for support by providing information to enable incident resolution and promptly allocate unresolved calls as appropriate. Maintain records and advise relevant persons of actions taken. 3 Investigate problems in systems and services and assist with the implementation of agreed remedies and preventative measures including the maintenance of AV systems in teaching areas. 4 Develop, document and implement changes based on requests for change whilst applying change control procedures. 5 Undertake commissioning of new technical areas including specialist AV and IT equipment, control systems, and audio induction loops. 6 Maintain a knowledge of specific technical specialisms, and provide advice regarding their application. 7 Install or remove hardware and/or software, using supplied instructions and tools conducting tests, correcting malfunctions, and documenting results in accordance with agreed procedures. Provide assistance to users in a professional manner following agreed procedures for further help or escalation and contribute to the development of installation procedures and standards. 8 Assist in the delivery of specific projects when required, drawing on available resources to provide recommendations, designs, costing, deployment and technical testing. 9 Identify and resolve issues with applications, following agreed procedures and carry out agreed applications maintenance tasks. 10 Take responsibility for own workload and keep others informed, highlighting potential problems and suggesting solutions to ensure continuity of service delivery. 11 Assist in processing, editing, production and archiving of audio visual material using a range of digital tools and software.