Support Analyst
Job Description
Job Purpose: . To insource support and service delivery, provide rapid turnaround of minor incidents and problems. Principal Accountabilities: . Serve as technical point of contact during assigned incidents. . Educate and validate solution as appropriate throughout the platform, product, or service life. . Develop SOPs to drive improvements in metrics. . Create, maintain and track designs (at high and detailed design level) with issue resolution. . Identify new/emerging technologies for adoption. . Provide high quality content deliverables using the appropriate document templates. . Work with product and platform engineering, QA, Service Management to direct priorities and ensure successful execution. . Continually research current and emerging technologies and proposing changes where needed. Qualification: . Bachelor's Degree in computer science or engineering. . ITIL/COBIT or similar Experience: . 5 years IT experience, with 2 years relevant experience to role. Skills: .... Practiced with Observability, Monitoring, Alerting, COTS, SysAdmin, APIs and Microservices. . Skilled with frameworks - ITSM, COBIT, Agile, DevOps, Platform Engineering, Reliability Engineering . Capable of working with a range of banking backends, infrastructure, clouds, and Kubernetes
Benefits
Skills Required
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Job Detail
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Job IdJD1473755
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned