Job Description

Role Summary Responsible for ensuring smooth flow and on-ground day to day operations of On-Road Quality Control Patrollers (t-patrollers) leading a team to monitor the talabat fleet and achieve continuous improvement of rider compliance, performance and quality KPIs.

What's On Your Plate?

Lead the on-ground team of Patrollers to Ensure and improve rider quality KPIS and compliance

Ensure completeness, accuracy, and compliance of the reports generated by t-patrollers

Improve and enhance the utilization, processes and best practices of t-patrollers team

Responsible for the growth and development of tPatrollers

Assign team duties and organize schedules as per the demand

Provide performance reports on regular basis (weekly/monthly)

Lead the team to complete Ad-hoc tasks and projects

What Did We Order? Good communication skills in English and Arabic language. Urdu and Hindi are a plus. Analytical thinker, who is able to find solutions that are practical and effective. Excellent leadership skills: Experience with managing a bigger group of people. Ability to work under pressure, handle stress, and handle many people with different personality types, diverse levels of education and abilities. Confident user of Excel, Google documents, spreadsheets, and smartphone apps. Good understanding of local areas and the street system and road network (must have local Bahrain experience) Experience in operations and logistics fields is preferable. Can-do attitude, problem solving skills and passion for the food industry.

JR0037338