• The job holder is responsible to perform an all-encompassing role, adjusting, managing and accessing Non-Marine & Energy (Indirect Claims) Claims. This job is also requires to liase with other departments, brokers, stakeholders and policy holders, delivering a high level of service throughout the entire claims process.

• Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.

• Executes the claim strategies as per standard Operating Procedures
• Collects the requisite claim information and documentation from the clients/brokers.
• Interacts with clients/brokers to arrange the missing documents or information.
• Interviews claimant and witnesses to gather pertinent information.
• Builds a claim file in accordance with the standard operating procedures
• Enters/Updates claims information into claims management system.
• Investigates and processes insurance claims filed by policyholders.
• Handles and process variety of claims, including Property, Financial Lines, Engineering & Liabilities Claims
• Handles property claims involving damages to buildings and structures, or liability claims involving personal injuries or third-person property damages from liability situations, such as accidents, slip and falls, etc.
• Inspects property damages to determine extent of damages (if required)
• Consults police and hospital records.
• Consults with accountants, architects, construction workers, engineers, lawyers, and physicians to get expert evaluation.
• Examines photographs and statements.
• Listens to or watch audio or video surveillance.
• Records data and statements in report.
• Evaluates the survey report and challenge the assessment
• Evaluates all information to determine how claim should be handled.
• Analyses and applies policy coverage accurately to all assigned claims.
• Works with attorneys to defend insurer\'s position if claim is contested.
• Negotiates and settles claims proactively in accordance with Company guidelines and best practices.
• Evaluates damages to ascertain compensation amount.
• Reserves claims accurately in accordance with Company guidelines and best practices.
• Confirms coverage and recognize coverage issues. Resolves complex issues and refer any issues as necessary

• Ensures to meet the customer service standards and address all claim related queries and increase the customer satisfaction.

• Minimum Bachelor\xe2\x80\x99s degree.
• Insurance Certification \xe2\x80\x93not Mandatory could be an advantage.
• 4 to 6 years of relevant LOB experience.
• Full Professional Proficiency in English language mandatory.
• Proficiency in Arabic would be an advantage but not mandatory.
• Customer Focus.
• Displays enthusiasm, interest and willingness to adapt to change.
• Establish and maintain effective positive relationships within and across the organizational boundaries.
• Manage conflicts in a respectful, effective and optimistic way.

Transguard Group