The Position

To ensure the smooth conduct of the shift through customer-focused service delivery and effective staff supervision. To assist management in running the outlet ensuring maximum guest satisfaction and adherence to consistent standards, through proper planning and organization of F&B operation and administration.

KEY ROLES & RESPONSIBILITIES

Supervise and oversee the operation/section to maintain service standards

Check on employees\xe2\x80\x99 discipline, grooming standards and punctuality

Check on guests\xe2\x80\x99 satisfaction levels and properly handle feedback and follow-up

Perform opening and closing duties as assigned

Assist the Assistant Manager in conducting daily shift briefings to update and disseminate relevant information to restaurant employees

Assist in employees\xe2\x80\x99 development, counselling and resolving staff conflict

Report any complaints, incidents or any other irregularities to Management

Ensure that operating equipment is maintained and service and storage areas are kept safe and clean

Help minimize waste, neglect, breakages and mishandling of supplies and equipments

Carry out light cleaning and maintenance of the pantry area

Monitor quality of food and beverage products in every order

To ensure that guests receive the attention and service they require

Perform trainer tasks and conduct training for all staff as assigned by Restaurant Manager / Assistant Manager

To motivate, coach and project a positive attitude at all times

Help manage employees\xe2\x80\x99 performance appraisals and performance logs

Able to account and handle cash effectively, efficiently, with integrity and follow established and proper Accounting procedures.

Carry out any other duties as and when assigned by the Management of the Hotel

Assist other Food & Beverage Outlets in their operations within peak times when needed

PERSONAL ATTRIBUTES

Excellent reading, writing and oral proficiency in English

Experienced in all aspects of restaurants service

Must be well-presented and professionally groomed at all times

Excellent leader and trainer with solid motivational and teamwork skills

Attention to detail and strong interpersonal skills to deal with diverse staff

QUALIFICATIONS

Hotel Restaurant Management graduate

EXPERIENCE

Minimum 2 - 3 years Hotel experience with at least 1 year in a 5 star luxury operation environment

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