Job Description

Job Summary

The Supervisor is responsible for overseeing daily operations, leading team members, and ensuring excellent customer service standards are consistently met. This role supports management by coordinating staff, monitoring performance, and maintaining a productive, safe, and professional work environment.

Key Responsibilities

Supervise and coordinate daily staff activities and shift operations Ensure high levels of customer service and handle guest concerns professionally Assign duties, prepare shift schedules, and monitor attendance Train, coach, and motivate team members to improve performance Ensure compliance with company policies, hygiene standards, and safety procedures Monitor stock levels, place internal requests, and report shortages or issues Support opening and closing procedures, including cash handling and reports Communicate clearly with management regarding operations, challenges, and improvements Assist in implementing promotions, new menus, or operational changes

Qualifications & Skills

Proven experience as a Supervisor or Senior Team Member Strong leadership, communication, and problem-solving skills Ability to work under pressure in a fast-paced environment Good organizational and time-management abilities Customer-focused mindset Basic knowledge of POS systems and reporting (preferred)

Education & Experience

High school diploma or equivalent (hospitality/business-related certification is a plus) 1-3 years of experience in a supervisory or senior staff role, preferably in hospitality or retail

Key Competencies

Team leadership & motivation Conflict resolution Operational awareness Attention to detail Professionalism and accountability
Job Type: Full-time

Pay: AED3,000.00 - AED4,000.00 per month