Job Description

Role Overview

As a

Supervisor

, you will play a vital role in managing daily store operations, leading sales teams, and ensuring an outstanding customer experience. You will be responsible for driving sales performance, maintaining store standards, and supporting the Store Manager in achieving operational excellence.

Key Responsibilities

Lead, supervise, and motivate a team of Sales Associates to achieve daily and monthly sales targets. Plan and manage staff rosters to ensure efficient store operations. Drive store performance by consistently achieving

Turnover, Margin, Volume, Shrinkage, and Safe Operations

KPIs. Oversee

merchandising, stock flow, and category displays

to ensure optimal customer experience. Conduct regular team training on products, merchandising, customer service, and sales techniques. Handle customer queries and complaints effectively, ensuring satisfaction and building customer loyalty. Provide product guidance to customers, helping them find the right solutions for their needs. Monitor and manage

inventory levels

, coordinating with Purchase and Warehouse teams for replenishment. Collaborate with the Store Manager/Assistant Store Manager on store decisions and strategic planning.

Skills & Competencies

Strong leadership and

team management skills

. Proactive, self-starter with strong

business acumen

. Ability to

analyze, innovate, and make decisions

effectively. Excellent

communication and interpersonal skills

. Strong

customer service orientation

with problem-solving abilities. Experience in

Department/Category Management

is an advantage. Flexible, organized, and able to work in a fast-paced retail environment.

Qualifications & Experience

Minimum 3-5 years of experience in retail, preferably in supermarket or hypermarket operations. Proven experience in supervising teams and managing store operations. Knowledge of retail KPIs and inventory management systems.
Job Types: Full-time, Permanent

Pay: AED2,000.00 - AED2,700.00 per month