Job Description

The successful candidate will be responsible for managing student services for all students throughout their entire time studying at UKCBC; from enrolment to certification.

• Act as the main point of contact in relation to all student communications.

• Work collaboratively with other internal departments to ensure all student services are implemented effectively and efficiently.

• Liaise between students and other College departments as required to ensure student needs are being met.

• Take responsibility for coordinating student induction programmes, liaising with other relevant departments.

• Monitor student attendance to ensure attendance is in line with College expectations; including managing and communicating student absences accordingly

• Manage formal student feedback processes through student surveys and relevant student committees, analysing and reporting results.

• Take responsibility for coordinating and facilitating student enrichment activities, in collaboration with other relevant departments.

• Take responsibility for coordinating and facilitating student societies,

• Support the academic administration department in various functions related to student support, information, advice and guidance, record keeping and certification.

• Produce documents, such as letters, minutes and reports, to support College processes as required by the role.

• Contribute to the use of College VLE platforms to provide relevant information and support to students in accordance with the role.

• Treat each student as an individual, understanding that each student has different needs, supporting students by treating them with respect, dignity and empathy.

• To take up any other relevant responsibilities as assigned by the Line Manager.

• Liaising with programme leaders to maintain correct information about all active programmes, there start and finish dates.

• Ensuring student data held on Edexcel Online is correct and up to date and follow correct procedures for making amendments

• Registering learners onto the correct programmes on Edexcel Online within 60 days of enrolment on a BTEC course.

• Withdrawing students on Edexcel Online following correct procedures and checks.

• Making certification claims for students following successful completion of their course ensuring correct procedures and checks are followed.

• Maintaining accurate records of students file including deferrals, break-in-studies, progression and completion

Requirements: Bachelor's Degree in relevant field. Fluency in English, Arabic or Russian Experience working in Higher Education sector (desired) Experience in customer service - Customer orientated Results orientated, ambitious and highly motivated IT literate - Microsoft Office Experience working in the Education sector. Experience working with Pearson BTEC qualifications. Experience working with Virtual Learning Environments. Experience in organizing student societies and similar activities. Comply with Health and Safety legislation. Job Type: Full-time