Job Description

Atlas Group of Institutions is a reputable and student-centric educational organization committed to providing exceptional learning opportunities to our diverse student body. Our institution offers a wide array of academic programs and support services to foster holistic development and academic success. As we continue to grow, we are seeking a dedicated and compassionate Student Counselor cum Administrative Assistant to join our front office team and contribute to the overall success of our students.

Job Overview:

As the Student Counselor cum Administrative Assistant at Atlas Group of Institutions, you will hold a crucial dual role in providing counseling support to our students while offering administrative assistance to ensure a seamless operation at the front office. Your commitment to fostering a positive and nurturing environment for students will play a pivotal role in enhancing their overall experience at our institution.

Responsibilities:

Student Counseling:

Conduct counseling sessions with students to address academic and career-related concerns. Actively listen to students' needs and challenges, offering empathetic and professional guidance to support their growth and success. Collaborate with students to develop personalized academic and career plans, setting achievable goals and action steps. Provide information and resources on academic programs, course selection, extracurricular activities, and other support services. Work closely with faculty, staff, and other counseling professionals to identify and address students' academic and personal needs.

Front Office/Administrative Support:

Welcome students, parents, and visitors with warmth and professionalism, creating a positive first impression of our institution. Provide timely reminder to parents/students for upcoming fees payment and follow up with them regarding the same. Handle pettyvcash of the institute and prepare daily Fees Collection Report and Expense sheet. Coordinate with the Accounts dept in the preparation of daily Accounts Statement. Manage incoming calls, emails, and walk-ins, promptly directing inquiries to the appropriate departments or personnel. Maintain accurate and up-to-date student records, schedules, and appointment calendars. Coordinate appointments with academic advisors, faculty, and support services as needed. Assist in the enrollment process, including admissions, registrations, and student documentation. Process administrative tasks related to student records, such as course withdrawals, transcript requests, and graduation applications. Provide support to faculty and staff, including photocopying, data entry, and inventory management.

Customer Service:

Uphold a culture of exceptional customer service, ensuring all interactions with students and visitors are courteous and helpful. Respond to student inquiries, concerns, and feedback in a timely and professional manner, escalating issues when necessary. Act as a reliable resource for students, offering information on campus events, activities, and available resources.

Requirements:

Bachelor's degree in related field. Proven experience in student counseling, academic advising, or a similar role is advantageous. Excellent interpersonal and communication skills, with a student-centered approach to counseling and administrative interactions. Strong organizational and administrative abilities, with an eye for detail and efficiency. Proficiency in using office software, including Microsoft Office Suite and student management systems. Ability to multitask, prioritize responsibilities, and maintain confidentiality. Empathetic and patient attitude, supporting students from diverse backgrounds and experiences. Positive and professional demeanor, contributing to a welcoming and inclusive campus environment.
Job Types: Full-time, Temporary

Experience:

* student counselor: 2 years (Required)