Job Description

Who We Are
GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun & Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain.
Role Overview: Store Supervisor - UAE Sports Retail
The Deputy Store Manager and Store Supervisor role supports store operations and sales performance for our leading sports retail outlets across the UAE. The position partners with the Store Manager to deliver an excellent customer experience, ensure consistent achievement of sales targets, drive team development, and maintain operations in line with company standards. This opportunity is ideal for an ambitious individual passionate about sports retail who seeks to lead by example and foster a high-performance, customer-centric environment.
Key Responsibilities in Store Management and Supervision

• Support the Store Manager in overseeing all daily shop floor and back-office activities.
• Help achieve store financial objectives by preparing forecasts, scheduling staff, and analysing sales results.
• Ensure team delivers outstanding customer service in line with the GMG customer promise.
• Implement and monitor visual merchandising, inventory controls, and stock replenishment procedures.
• Assist in driving promotional activity and new product launches to maximise sales opportunities.
• Oversee compliance with company policies, UAE legal, health, and safety requirements.
• Lead and support Store Manager in conducting regular performance reviews.
• Address customer queries and complaints in a professional and timely manner.

What We Look For in a Deputy Store Manager and Supervisor

• Education: Minimum Bachelor's degree in Business, Retail Management, or a related field preferred.
• Experience: At least 3 years in retail management or supervisory roles, ideally within a sports, fashion, or lifestyle brand environment.
• Proven experience in leading teams and managing store operations in a high-volume retail setting.
• Strong organisational, analytical, and communication skills with a proactive and positive attitude.
• Solid understanding of customer needs and a strong customer service ethic.
• Demonstrated ability to motivate and develop team members and to work with colleagues from diverse backgrounds.
• Tech savvy and comfortable with retail management and point of sale systems.
• Fluency in English required; knowledge of Arabic is an advantage.

Why Join GMG's UAE Sports Retail Team?

• Opportunity to grow within a leading international sports and lifestyle group with a strong retail reputation.
• Dynamic and engaging work culture focused on teamwork and employee well-being.
• Competitive salary package with attractive benefits.
• Hands-on training, career progression support, and exposure to top global brands.

Skills Required