Job Description

Job Title INT

Description

At Chalhoub, creativity comes alive! Working as a Store Supervisor you will be responsible for ensuring that the store maximises its commercial performance and delivers exceptional Guest Experience. You will also drive both eNPS and cNPS through the implementation of People and CX strategies.
You will drive in-store CX initiatives
Plan succession of team members in terms of readiness
Nurture talent within team through on the job coaching and stretch assignment in coordination with the People Partner
Drive eNPS through people experience initiatives and culture
Oversee day to day operations related to VM, Retail Store SOPs adherence, sales team schedules and commissions
Offer store support including concessions, real-time as per business needs
Act as the key point of contact with back-office operations
Ensure click and collect are conducted within SLAs
Ensure customer data is properly captured by the sales team in adherence to marketing team requirements
Promote loyalty program (MUSE) and ensure floor team knowledge about app offerings etc..
Ensure store team is working towards the same goal
Promote omni-channel sales
Increase the store revenue target vs actual
Increase sell-through at full price
Provide input to whats working well, whats not working well and feedback
What you'll need to succeed
Complete all mandatory stages of the application (Video interview and pymetrics assessment)
Experience in managing a Fashion Retail Store
Experience in managing a able team
What we can offer you
With us,you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employeediscounts. To view all our perks and benefits,

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