Job Description

Store Operations Manager - Retail - GMG - Dubai, UAE
Position Overview
The Store Operations Manager role at GMG is responsible for leading day-to-day retail store operations in Dubai, ensuring operational excellence, strong customer engagement, and achievement of commercial objectives. This role focuses on store performance, team leadership, customer satisfaction, and adherence to GMG retail standards across all operational areas.
Job Details
Country: UAE
City: Dubai
Industry: Retail
Function: Store-Branch Management
Salary: 9000-13000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Summary
The Store Operations Manager oversees daily store activities to ensure smooth operations, high service standards, and consistent brand presentation. The role is accountable for driving sales performance, maintaining stock accuracy, managing store teams, and delivering an excellent customer experience aligned with GMG policies and procedures.
Key Responsibilities

• Manage daily store operations to achieve operational and commercial objectives
• Greet customers, explain product features and benefits, and demonstrate product usage
• Educate customers on brand quality standards and product specifications
• Advise customers on suitable product ranges based on their needs
• Handle customer complaints and feedback in a professional and timely manner
• Ensure compliance with loss prevention, cash handling, and theft control procedures
• Implement in-store promotions and ensure accurate execution of price changes
• Execute seasonal layouts and sale setups in line with brand merchandising guidelines
• Ensure all products are properly price tagged and barcoded before display
• Monitor stock rotation, shelf replenishment, and accurate stock counts
• Ensure stock administration, dispatch, and deliveries are recorded correctly in the system
• Maintain high standards of store security, housekeeping, and staff grooming
• Support merchandising activities including product placement and visual presentation
• Maintain detailed knowledge of all merchandise stocked in the store
• Ensure continuous stock availability through effective replenishment and recovery processes

Ideal Profile

• Previous experience in retail store operations or store management
• Strong customer service and sales-driven mindset
• Ability to manage store operations in a fast-paced retail environment
• Good communication and interpersonal skills
• Strong attention to detail and operational discipline
• Ability to handle customer issues calmly and professionally

Skills Set

• Retail store operations management
• Customer service and sales support
• Stock control and inventory coordination
• Merchandising execution
• Cash handling and loss prevention
• Team supervision and coaching
• System-based stock and sales reporting

Why Join Us

• Opportunity to work with a leading global retail and well-being group
• Exposure to well-known international and home-grown retail brands
• Career growth within a structured and performance-driven retail organization
• Supportive team environment with strong operational standards
• Stable role within GMG's expanding retail operations in Dubai

About the Company
GMG is a global well-being company operating across retail, distribution, manufacturing, and consumer goods. With operations spanning the Middle East, North Africa, and Asia, GMG manages a diverse portfolio of international and home-grown brands across sports, food, health, and everyday goods. The company is recognized for its strong retail presence, operational excellence, and commitment to delivering quality products and services across its markets.
Job Title Store Operations Manager - Retail - GMG - Dubai, UAE
Store Operations Manager - Retail - GMG - Dubai, UAE
Position Overview
The Store Operations Manager role at GMG is responsible for leading day-to-day retail store operations in Dubai, ensuring operational excellence, strong customer engagement, and achievement of commercial objectives. This role focuses on store performance, team leadership, customer satisfaction, and adherence to GMG retail standards across all operational areas.
Job Details
Country: UAE
City: Dubai
Industry: Retail
Function: Store-Branch Management
Salary: 9000-13000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Summary
The Store Operations Manager oversees daily store activities to ensure smooth operations, high service standards, and consistent brand presentation. The role is accountable for driving sales performance, maintaining stock accuracy, managing store teams, and delivering an excellent customer experience aligned with GMG policies and procedures.
Key Responsibilities

• Manage daily store operations to achieve operational and commercial objectives
• Greet customers, explain product features and benefits, and demonstrate product usage
• Educate customers on brand quality standards and product specifications
• Advise customers on suitable product ranges based on their needs
• Handle customer complaints and feedback in a professional and timely manner
• Ensure compliance with loss prevention, cash handling, and theft control procedures
• Implement in-store promotions and ensure accurate execution of price changes
• Execute seasonal layouts and sale setups in line with brand merchandising guidelines
• Ensure all products are properly price tagged and barcoded before display
• Monitor stock rotation, shelf replenishment, and accurate stock counts
• Ensure stock administration, dispatch, and deliveries are recorded correctly in the system
• Maintain high standards of store security, housekeeping, and staff grooming
• Support merchandising activities including product placement and visual presentation
• Maintain detailed knowledge of all merchandise stocked in the store
• Ensure continuous stock availability through effective replenishment and recovery processes

Ideal Profile

• Previous experience in retail store operations or store management
• Strong customer service and sales-driven mindset
• Ability to manage store operations in a fast-paced retail environment
• Good communication and interpersonal skills
• Strong attention to detail and operational discipline
• Ability to handle customer issues calmly and professionally

Skills Set

• Retail store operations management
• Customer service and sales support
• Stock control and inventory coordination
• Merchandising execution
• Cash handling and loss prevention
• Team supervision and coaching
• System-based stock and sales reporting

Why Join Us

• Opportunity to work with a leading global retail and well-being group
• Exposure to well-known international and home-grown retail brands
• Career growth within a structured and performance-driven retail organization
• Supportive team environment with strong operational standards
• Stable role within GMG's expanding retail operations in Dubai

About the Company
GMG is a global well-being company operating across retail, distribution, manufacturing, and consumer goods. With operations spanning the Middle East, North Africa, and Asia, GMG manages a diverse portfolio of international and home-grown brands across sports, food, health, and everyday goods. The company is recognized for its strong retail presence, operational excellence, and commitment to delivering quality products and services across its markets.
Post Details
Job Start Date
Salary from 9000.00
Salary to 13000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required