Job Description

Roles & Responsibilities

PASONS

is a home-grown Retail conglomerate which business interests in Retail - Hypermarkets & Supermarkets, Fine Dining Restaurants, Retail and Whole Mobile Phones & Accessories etc. It primarily focuses upon providing quality shopping experience through world class customer service and quality products. The fast-growing dynamic business is looking for energetic, customer centric, business driven store managers for its new large size stores in the UAE.

Key Responsibilities:

1. Store Operations Management

Oversee the day-to-day operations of the hypermarket, ensuring efficient and smooth functioning. Implement and monitor SOPs (Standard Operating Procedures) for all departments. Ensure high levels of customer satisfaction through excellent service and experience
2. Sales & Revenue Generation

Drive store sales and achieve monthly/quarterly/yearly sales targets. Monitor KPIs such as average basket size, footfall conversion, shrinkage, and stock turnover ratio. Analyze sales reports and take corrective actions to improve performance.
3. Inventory & Stock Management

Ensure optimum level inventory across all categories and departments. Monitor stock movement, fast-moving/slow-moving goods, and conduct regular stock audits. Coordinate with procurement teams for timely replenishment and stock accuracy.
4. Staff Management & Development

Lead, train, and motivate a large team of department heads, supervisors, cashiers, and floor staff. Schedule staff shifts, manage attendance, and ensure adherence to labor laws. Conduct performance appraisals and identify training needs.
5. Customer Service & Complaint Management

Handle escalated customer issues and complaints in a professional and timely manner. Promote a customer-centric culture throughout the store. Implement customer feedback mechanisms to improve service quality.
Visual Merchandising & Store Layout

Ensure the store is well-organized, clean, and visually appealing. Coordinate visual merchandising efforts with the marketing team for seasonal and promotional displays. Optimize layout and product placement to maximize sales and customer convenience.
Compliance & Safety

Ensure compliance with company policies, local laws, and health & safety regulations. Maintain high standards of hygiene, especially in food and perishables sections. Conduct regular safety drills and audits.
9. Promotions & Marketing Execution

Coordinate and implement in-store promotions, campaigns, and loyalty programs. Ensure promotional materials are displayed correctly and updated as per marketing calendar. Evaluate the success of marketing efforts at the store level.
Salary : Will commensurate with Industry standards .

Experience: Minimum of 5 to 10 years of managing a Large format hypermarket.

WhatsApp your cv to 050-1753875

Email to careers@pasonsgrp.com

Job Type: Full-time