Job Description

Purpose & Overall Relevance for the Organization: Contributes to meeting or exceeding store sales and KPI targets by: Building an emotional connection with customers and living the Brand Values. Serving and selling to customers and conscientiously executing store operations.

Key Responsibilities: Is aware of store and individual targets and actively works to meet or exceed these by using all the resources available within the store. Meets or exceeds customer expectations and boosts sales and Brand experience by using appropriate elements of the adidas customer service model. Creates an emotional connection with every customer by being a passionate and enthusiastic adidas Brand ambassador. Proactively seeks and incorporates basic core and seasonal product knowledge into his/her service approach within his/her assigned store zone(s). Maintains an appealing, easy-to-shop environment for customers by consistently executing visual merchandising and housekeeping standards. Complies with store policies and procedures to maintain a safe shopping and working environment. Ensures the product offer in the store is made available to customers by assisting with deliveries and replenishing the sales floor. Completes sales transactions quickly and accurately while adhering to cash protection procedures. Minimizes loss by actively maintaining sales floor awareness while serving customers. Collaborates productively and respectfully with team members to meet or exceed store goals. Completes all compulsory training programs and effectively transfers learning into skills on the job. Communicates a desire for ongoing learning and welcomes all available opportunities to increase performance.

Key Relationships: Customers Peers & Supervisor

Requisite Education and Experience / Minimum Qualifications: A minimum of 1-2 years of Store Management experience. Preferably between 1-2 years working in a sports/fashion customer & commercial-focused retail environment. Basic numeracy, literacy, and verbal communication skills. Fluency in English and French, while Arabic would be advantageous.