Job Description

Job Title:

Sr. Supervisor - SLRP, Dubai Mall

Department:

Operations / Retail / F&B

Reports To:

Restaurant Manager

Location:

Dubai Mall, Dubai

Job Type:

Full-time

Job Summary:

The Supervisor - SLRP is responsible for overseeing daily operations, ensuring high-quality service delivery, and maintaining brand standards within the outlet. The role involves supervising staff, handling customer interactions, monitoring inventory, and ensuring smooth day-to-day operations to achieve sales and service objectives.

Key Responsibilities:1. Operations Management

Supervise and coordinate daily store operations in compliance with company policies. Ensure cleanliness, organization, and readiness of the outlet at all times. Support the Store Manager in managing shift schedules and staff deployment. Monitor performance and ensure operational efficiency during peak hours.

2. Team Leadership & Training

Lead, motivate, and support the team to deliver exceptional customer service. Provide on-the-job training, coaching, and performance feedback to team members. Ensure staff adhere to grooming, attendance, and service standards. Assist in onboarding new team members and ensuring they are familiar with company procedures.

3. Customer Service

Handle customer inquiries, complaints, and feedback professionally and promptly. Maintain a strong customer-focused environment that promotes loyalty and repeat business. Ensure that service quality meets company and Dubai Mall standards.

4. Sales & Targets

Assist in achieving sales goals and maximizing profitability. Monitor product availability, display standards, and upselling opportunities. Support in implementing promotions and marketing campaigns effectively.

5. Inventory & Cash Control

Supervise daily cash handling, reconciliation, and reporting. Monitor stock levels, place replenishment requests, and control wastage. Ensure compliance with inventory and financial control procedures.

6. Compliance & Health and Safety

Ensure adherence to all Dubai Mall regulations, health, and safety standards. Conduct regular checks to ensure compliance with hygiene and food safety policies (if F&B). Report maintenance issues or safety hazards promptly.

Qualifications & Skills:

Bachelor's degree or diploma in Business Administration, Retail, or Hospitality Management. 2-4 years of experience in a supervisory role within retail, hospitality, or F&B. Strong leadership, communication, and interpersonal skills. Excellent customer service orientation. Knowledge of POS systems, inventory management, and basic financial reporting. Ability to work flexible shifts, including weekends and public holidays.

Key Competencies:

Leadership and people management Customer focus and service excellence Problem-solving and decision-making Organizational and multitasking ability Team collaboration and accountability
Job Type: Full-time