Sr. Specialist Rider Projects
Dubai, United Arab Emirates
Job Description
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Role Summary
Talabat is looking to hire a Sr. Specialist Rider Projects for its Rider Management vertical to manage and run multiple end-to-end projects for the function. The selected candidate will report to the Director, Rider Management for the region, he/she is expected to define, measure, analyse, improve and control processes in 8 countries across the MENA region. This operations wizard will work in conjunction with multiple stakeholders across countries and provide guidance + direction on the best way forward. The role requires thorough collaboration amongst regional and country departments of logistics, finance, legal, and HR ; furthermore, driving our parent company Delivery Hero\xe2\x80\x99s operational agenda also falls under the role\xe2\x80\x99s mandate.
What\xe2\x80\x99s on Your Plate?
- Driving best practice at scale: Creating and rolling out SOPs, and training materials, working hand in hand with our operations lead in each country.
- Work closely with global operations stakeholders to identify and implement cross-regional solutions.
- Evaluate multiple country performance metrics - provide clear and executable recommendations to remove bottlenecks.
- Managing end-to-end operations of the last-mile operations (Rider Lifecycle, Experience, Safety & Wellbeing. Firefighting, streamlining processes for all stakeholders involved i.e. logistics, finance, legal, and C level.
- Ability to manage multiple projects with different stakeholders and strict timelines
- Implement new processes quickly keeping the rider\xe2\x80\x99s interest at heart
- Use lean six-sigma concepts to minimize waste, maximize output, and minimize variability to be the business leader with regard to speed and reliability.
- Conduct complex analysis on time and geographic level.
- New innovative ideas to make Riders\' everyday life better.What Did We Order?
- You have at least 3 years of experience in a fast paced operations heavy e-commerce or platform establishment.
- You will need to be systematic, detail-oriented, structured and know how to prioritize - you consider yourself as someone who delivers solutions and not bottlenecks to be solved.
- You are able to process de-normalized information and create business sense for senior and technical leadership.
- You have analytical skills and are not afraid to step into daily operations to diagnose pain points/improvement opportunities. SQL & Data modeling skill is a plus
- Excellent communication and presentation skills.
- You have strong organizational skills.
- You can work independently and know how to prioritize and problem solve.
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Job Detail
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Job IdJD1645323
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned