Job Description

When you think of food delivery in the MENA region, we'd be pretty surprised if talabat didn't pop into your mind first! Since delivering our first order in Kuwait in 2004, we've grown quite a lot over the past 17 years.

Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!

Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.

We're looking for a Senior Specialist Process Optimization to join the team and focus on growing our own Grocery Store "tMart", which is the region's first cloud store concept offering 30-minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!

What's On Your Plate?

Oversee all operations KPIs (Inbound - outbound and Inventory management) - responsible to drive these healthy KPIS and enhance processes on local level e.g Picking Time, receiving Time, shrink, Inventory accuracy

Managing projects involving Stores layout - Space optimization and Utilization for all countries

Oversee Distribution center operations (Inbound, and Outbound) also and provide ideas to improve metrics

Enable local teams to identify and address process breakpoints and capitalize on process improvement opportunities

Work closely with the Technology team to build tools and capabilities to automate key processes and eliminate process breakpoints

Execute new product feature request in all countries and stores and do benefit analysis

Business case submission with benefits to central product team

Provide effective communication to influence internal and external stakeholders

Develop various actionable dashboard with analytics team

Develop SLAs and targets of various KPIs and align the local team

Partner with local leaders to drive a culture of continuous process improvement

Set the process for Inventory transaction flow (Receiving - put away - picking)

What Did We Order?

Bachelor's degree with minimum 5 years of experience in a fast-paced environment

Extremely organized and process-driven

Analytical skill set demonstrated by an advanced proficiency in GSheet, MS Excel, Data studio

Strong problem solving abilities

Track record of gettings things done while managing a heavy workload effectively by setting priorities

Strong written and verbal communication skills across a set of stakeholders

Having strong Warehouse ERP/WMS experience

JR0036873