Job Description

Company Description

talabat is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience--fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

ROLE SUMMARY

As a Senior Specialist, you will lead the strategic planning and execution of fleet operations across Dubai. You will work closely with logistics leadership to standardize processes, drive efficiencies, and ensure scalability of operations.

WHAT'S ON YOUR PLATE?

Own operational strategy and performance across Dubai. Set the vision and roadmap for rider operations in collaboration with senior leadership. Identify and implement long-term solutions to recurring fleet challenges. Design and lead initiatives on rider performance, retention, and compliance. Drive productivity and efficiency through automation and system enhancements. Partner with Product, Tech, and Strategy teams to build tools that improve live ops monitoring, rider behavior, and operational visibility Manage, coach, and support Specialists, enabling them to scale their zones effectively. Conduct strategic reviews with the team, highlighting progress, bottlenecks, and solutions. Own the communication of updates, pilots, and business changes across city-level teams.

Qualifications

WHAT DID WE ORDER?

Education and Experience:

Bachelor's Degree required. Master's preferred. 5+ years of experience in large-scale operations, ideally in last-mile delivery, e-commerce, or mobility tech. Proven experience in managing senior operations staff and cross-functional projects.

Skills and Competencies:

Deep understanding of operational metrics and fleet management practices. Strategic thinking with a data-driven approach to decision-making. Advanced stakeholder management with experience working across departments and seniority levels. Proven track record of implementing scalable and repeatable processes. * Excellent communication and presentation skills