Job Description

The Sr. Sales Engineer provides pre-sales technical support for all Tungsten Automation Corporation products and associated applications. While assigned to a geographic area, Sr. Sales Engineers also collaborate with and backup peers from across the country to provide efficient pre-sales support nationwide.

While the job description describes what is

anticipated

as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.

Required Skills

The Sr. Sales Engineer is responsible for:



Preparing standard and custom demonstrations for Tungsten Automation Corporation Account Managers and resellers The handling of all pre-sales technical issues professionally and efficiently Maintaining in-depth knowledge of Tungsten Automation Corporation products Maintaining a working knowledge of content repositories Maintaining a working knowledge of workflow systems Ensuring an understanding of key verticals which may include Financial Services, Insurance, Manufacturing, Logistics, Healthcare among others Understanding Tungsten Automation Corporation role in supporting business processes, including process assessments, solution development as well as current and future requirements. Responding to technical questions in RFI/P/Qs Sharing "Best Practices" with other SEs Creating and distributing reusable assets for the greater Tungsten Automation Corporation community (SEs, AEs, Partners, Marketing etc.). These may include demonstrations, presentations, training materials, whitepapers etc. that speak to thought leadership Providing feedback to Product Development regarding new features, improving product performance, and eliminating bugs in the product Preparing Tungsten Automation Corporation Professional Services for efficient installations - professionally managing the transition from pre-sales to post-sales and staying appropriately involved as the implementation progresses Preparing resellers on the technical aspects of selling Tungsten Automation Corporation solutions practices and procedures Serving as a point of contact for resellers on technical issues Responding to resellers requests for pre-sale technical support







Required Experience

The qualified applicant must demonstrate knowledge of the roles, responsibilities, processes, tools and techniques used by pre-sales technical support and sales departments, and have excellent people skills, communication and negotiation skills along with the ability to perform professional presentations, and extensive, up-to-date technical knowledge in document management and digital processing.



Qualifications include:



7-10 years' experience supporting a solution sales team in the pre-sales technical role Experience leading complex, technical, enterprise solution-based opportunities through the opportunity sales step to successful close Bachelor's degree in information systems, computer science, information technology or a related discipline, or equivalent years of experience. Professional presentation experience Publishing of white papers, blogs, thought leadership assets Business analysis at both the IT and LOB level, including the ability to document the analysis in a useable, shareable format Experience working with various partners/channel organization Knowledge and experience with Visual Basic and Java Proficiency in working with JSON for data exchange, API requests, and integrations Experience with cloud services (e.g., Azure, AWS, or Google Cloud) Understanding of Generative AI concepts, including prompt engineering and fine-tuning LLM outputs for business use cases Familiarity with emerging Agentic AI patterns, including AI-driven decision-making and tool orchestration Familiarity with API testing and debugging tools such as Postman and cURL Exposure to containerized environments (Docker, Kubernetes) for cloud deployments Understanding of identity and access management (OAuth, SAML, or API keys) Ability to troubleshoot and optimize workflows involving REST APIs Strong problem-solving skills for cloud-based integrations and automation workflows Experience in business process management/software industry is a plus. Ability to travel 50% Skills and Knowledge Required



Performance is measured by the revenue produced in Tungsten Automation Corporation software sales, professional services, and other measurable performance such as: demonstrations, overall sales support, communications, team building, Internal asset contribution and technical leadership. Measurable performance also includes the individuals willingness to:



Seek and successfully completes special assignments that enable continued development of his/her technical and/or other job-related skills and abilities Regularly go out of his/her way to assist others in the team or department Demonstrate openness to feedback and constructive criticism Through openness and a flexible style of working with others, help to foster an environment of innovation and creativity Assist in maintaining a professional customer environment with positive customer satisfaction Make a concerted effort to stay abreast of technological advances and Tungsten Automation Corporation's industry overall



All Tungsten Automation Corporation Sr. Sales Engineers regardless of title or level must possess the following skills and knowledge:






Communications/Listening Skills (Internal & external) - including but not limited to professional writing, problem escalation, and good analysis skills as outlined below. Analysis/Discovery (ROI) - Ability to plan for and conduct an Interview with the prospect and/or customer to determine the true business requirements to help build a valid Return on Investment (ROI). Project Management Critical path analysis to do risk assessment, problem decomposition and resource estimation. Not a concentrated focus on the tools available to manage projects but a working knowledge of the concepts and how they apply in sales situations i.e. knowledge of the theory, not the mechanics. Sales & Presentation Skills Professional presentation skills and experience in team selling, solution selling methodologies, and an understanding of and ability to utilize the Tungsten Automation Corporation Sales Process Time Management Ability to manage projects including preparation for presentations and demonstrations, training, scheduling, and reporting, and expense processing. This is critical to the success of the sales opportunities as the Sr. Sales Engineer will be required to manage multiple sales campaigns at any given time. Industry/General Technology Knowledge A high level understanding of basic networking and operating system concepts, Visual Basic development / scripting - Ability to develop, test and deploy custom VB/VBA scripts, Java and JavaScript, Industry specific business pain points with active paper processing, storage, and retrieval, and an understanding of J2EE, XML and .NET Tungsten Automation Corporation Technology Knowledge A high level understanding of each of the suites that constitute the Tungsten Automation Corporation product line and the ability to fit the pieces together into the whole strategy - By stating the requirement for 'a high level understanding', it is defined as the ability to: Position the Tungsten Automation Corporation Solution Understand the components that make each the solution and why Define target markets Explain the business value/value proposition Describe sample use cases Describe reference customers Position and differentiate each solution from the other Tungsten Automation Corporation technologies Identify and Qualify potential opportunities Understand the applicability of the technology i.e. where the solution is a good fit and where it is a bad fit Deliver high-level presentation and associated conceptual demonstration Understanding of the underlying technology concepts. Differentiate new product from current product General Architecture - understanding of how all of the components fit together technically as well as how they integrate and work with external technologies. This includes an understanding of: Foundation technologies including but not limited to J2EE, XML, IIS, .NET, OCR, ICR, Web Services Tungsten Automation Corporation Networking Constraints Tungsten Automation Corporation Components and Services

Tungsten Automation Corporation

, Inc. is an Equal Opportunity Employer M/F/Disability/Vet

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