To manage and lead a team of Supervisors and officers to ensure efficient functioning of the assigned unit(s) as per laid down Bank procedures and service standards and in compliance with regulatory, AML and Bank requirements.

Key Accountabilities

To manage a team of operational supervisors and officers within a specific Unit ensuring that service standards, legal and regulatory requirements are met at all times.

To effectively manage the utilisation of the resources within the team including work flow planning and manpower resource planning to ensure adequate resourcing at all times.

To ensure that the Bank\'s standards in relation to quality and customer service are adhered to at all times and that exceptions are escalated immediately and that the learning and improved and causes rectified within timescales agreed by senior management.

Provide support to the Bank\'s objective of increasing Emiratisation levels by identifying and recommending positions that can be emiratised within areas under control and then providing required support to the new employees.

To carry out work across all transactional types in the range of AED 4M - AED 300M

Other Accountabilities

Resolves process problems and trouble shoots and performs verification/investigation of information outside normal procedures.

Immediate escalation to the Head of Operations of any breach, risk or loss event suspected.

Perform user acceptance testing pertaining to operations.

Lead the business continuity recovery team.

Participate in the department\'s regular meetings (internal and cross functional), recommending suggestions towards improving the operational efficiency, service quality, resource management and resolution of issues pertaining to the department.

Other Accountabilities

Job Context

To keep up to date with industry and regulatory changes effecting the respective unit and to make appropriate plans to comply with such including any necessary training or development for the team

Education

A minimum bachelor\'s degree in a business related field or equivalent

Experience and Skills

Work Experience
10 to 12 years of banking experience of which 5 to 7 years in managing people

Specialist Skills/Competencies Required for the Role

• Excellent communication skills (both written and verbal)
• Attention to Detail and Quality Standards
• Ability to manage a diverse team
• Problem Solving and Effective Decision Making
• Excellent computer skills
• An in-depth understanding of AML within the UAE and Central Bank regulations relating to transactional processing
• An in-depth understanding of local banking practice in relation to commercial laws and central bank regulations
• An in-depth understanding of operational risk in relation to back office processing

Behavioural Competencies

Change and Innovation - Advanced

Communication - Advanced

Evaluating and Solving Challenges - Advanced

Results Orientation - Advanced

Working and collaborating with others - Advanced

Technical Competencies

Core and Regulatory Banking Systems-Service Delivery- Advanced

Customer Service- Service Delivery-Advanced

Data Management-Service Delivery-Expert

Policies and Procedures-Service Delivery-Expert

Process Re-engineering-Service Delivery-Advanced

Transaction Processing and Control- Service Delivery- Expert

Product Knowledge and Documentation- Service Delivery- Advanced

National Bank of Fujairah