Job Description

? We're Hiring: Sr Business Analyst - Digital Customer Experience! ?
The Business Analyst - Digital Customer Experience plays a vital role in shaping and delivering digital initiatives that improve the end-to-end guest journey. This role bridges the gap between business needs, customer expectations and technology solutions by gathering and analyzing requirements, identifying process improvements and supporting the successful delivery of our digital products and services. Working closely with Product Owners, UX designers, developers and key stakeholders, the Business Analyst ensures that digital solutions are user-centered, strategically aligned and operationally viable.
? Location: Dubai, United Arab Emirates
? Work Mode: Work From Office
? Role: Sr Business Analyst - Digital Customer Experience
Salary - 22000 AED + Benefits (Negotiable)
Experience - 5 to 15 years
What You'll Do:
Requirements Gathering & Analysis
Digital Product Support
Guest Experience & Journey Mapping
Stakeholder Collaboration & Communication
Insight Reporting and Continuous Improvement
Skills, Tools, and Systems Experience:
Expertise with DXP platforms, Headless CMS & Microservices Architecture, Omnichannel Architecture, CRM, web technologies, app frameworks, CDP and personalization engines, eCommerce, loyalty platforms Experience in Agile methodologies
Core Activities Experience: Business Analyst, Digital, Transformation, Solution Design, Process Mapping Communication, Stakeholder Engagement, Digital Transformation Project Support and Reporting.
Skills:
Expertise in DXP (Digital Customer Experience); Digital Guest Experience; stakeholder engagement
Creates Business cases.
Agile process
B2C Implementation
Ready to make an impact? ? Apply now and join us on this exciting journey!

Skills Required