Job Description

We're Hiring: Sr Business Analyst - Digital Customer Experience!

The Business Analyst - Digital Customer Experience plays a vital role in shaping and delivering digital initiatives that improve the end-to-end guest journey. This role bridges the gap between business needs, customer expectations and technology solutions by gathering and analyzing requirements, identifying process improvements and supporting the successful delivery of our digital products and services.

Working closely with Product Owners, UX designers, developers and key stakeholders, the Business Analyst ensures that digital solutions are user-centered, strategically aligned and operationally viable.

Location:

Dubai, United Arab Emirates

Work Mode:

Work From Office

Role:

Sr Business Analyst - Digital Customer Experience

Salary - 22000 AED + Benefits (Negotiable)

Experience - 5 to 15 years

What You'll Do:

Requirements Gathering & Analysis

Digital Product Support

Guest Experience & Journey Mapping

Stakeholder Collaboration & Communication

Insight Reporting and Continuous Improvement

Skills, Tools, and Systems Experience:

Expertise with DXP platforms, Headless CMS & Microservices Architecture, Omnichannel Architecture, CRM, web technologies, app frameworks, CDP and personalization engines, eCommerce, loyalty platforms

Experience in Agile methodologies

Core Activities Experience:

Business Analyst, Digital, Transformation, Solution Design, Process Mapping Communication, Stakeholder Engagement, Digital Transformation Project Support and Reporting.

Skills:

Expertise in DXP (Digital Customer Experience); Digital Guest Experience; stakeholder engagement

Creates Business cases.

Agile process

B2C Implementation

Ready to make an impact? Apply now and join us on this exciting journey!

Job Type: Full-time

Pay: AED20,000.00 - AED22,000.00 per month