Job Description

Company Description

talabat is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience--fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

What's On Your Plate?

Cultivate trust-based partnerships: Build and nurture strong relationships with 3PL partners through regular communication, proactive problem-solving, and regular in person meetings with the 3PLs Be the voice of the partner: Serve as the primary point of contact for 3PLs, understanding their needs and advocating for their interests within talabat. Facilitate collaboration: Schedule and lead meetings with 3PL partners to discuss performance, goals, and operational updates, fostering a collaborative and transparent relationship. Ensure adherence to standards: Proactively monitor 3PL operations to ensure full compliance with company standards, local regulations, and contractual agreements. Conduct regular audits: Perform thorough assessments and inspections to identify and address any compliance discrepancies or potential risks. Ensure timely invoice collection: Collaborate with 3PL partners to ensure accurate and timely invoice submission and payment processing. Gather data: Collect and compile relevant data from 3PL partners to inform logistics operations and decision-making. Communicate clearly: Draft and distribute clear, concise announcements and updates to 3PL partners regarding operational changes, policies, and procedures. Well aware about 3PL and fleet compliance requirements as per local laws

Qualifications

What Did We Order?

Proven Experience: 2+ years of experience in account management, customer service, or a related field. Experience in logistics, supply chain, or the gig economy is a plus. Undergraduate Education: A Bachelors degree in Business, Communications, or a related field. Relationship Building: Exceptional interpersonal and communication skills, with a proven ability to build rapport and trust with diverse stakeholders. Organized & Detail-Oriented: Strong organizational skills and meticulous attention to detail, especially in managing documents, data, and financial information. Problem-Solving: A proactive and solutions-oriented approach to challenges, with the ability to identify and resolve issues efficiently. Technical skills: Proficiency in Microsoft Office Suite or Google Workspace * Language skills: Fluency in Arabic and Urdu will be a plus