The Specialist - IT Support is responsible to provide continuous support to HCT Central Services in a timely, effective and efficient manner. The incumbent is also responsible to support Campus IT teams as and when needed for systems hosted centrally.

Responsibilities:

Liaise with Specialist - IT Helpdesk to understand end-users\xe2\x80\x99 requests and needs.

Consult with end users to determine hardware, software or system issues.

Diagnose and resolve end-users\xe2\x80\x99 workstation and/or mobile device hardware and software issues in a timely, effective and efficient manner.

Support users in Central Services with the installation and upgrading of software, implementation of file backups, and configurations of systems and applications as and when needed.

Support users with troubleshooting in a timely, effective and efficient manner.

Escalate issues to appropriate IT section as and when needed.

Manage AV in Central Services in a timely and accurate manner.

Liaise with campus IT team as and when needed for the resolution of issues; this includes, but is not limited to, issues related to videoconferencing and other resources hosted centrally.

Identify recurrent IT issues and support in the enhancement of IT services.

Requirements

- QUALIFICATIONS

Minimum of a Bachelor\xe2\x80\x99s degree in a relevant field is required e.g. Information Technology, Computer Science.

Full English proficiency is required.

Advanced computer literacy is required e.g. MS Office, Banner.

- EXPERIENCE

Minimum of three years of relevant work experience in Information Technology.

Higher Colleges of Technology