Specialist It Infrastructure Architecture Services.it Design And Delivery
Dubai, United Arab Emirates
Job Description
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MTN is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates. The Group\xe2\x80\x99s Technology function must therefore ensure the successful delivery in context of:
- MTN positioning as the best connectivity provider in Africa.
- Forefront of MTN Group diversification strategy
- Operates within a highly inter-connected international telecommunications community
- Ability to drive initiatives in line with the Group and customer business requirements
- Responsibility to keep track of global trends and advancements and stay abreast of standardization work of relevant industry bodies
- Integrate requirements from multiple internal and external stakeholders to provide the relevant services to support business growth
- MTN decision to centralise the wholesales of global and local infrastructure assets
- The geographic complexity of MTN\xe2\x80\x99s foot print across Africa and the Middle East
- Achievement of top quartile operating efficiency and effectiveness through scale and common processes
- Enhance MTN position as a leading network and system provider
- Constant dynamics and local challenges in the economic, regulatory and legal environments
- Increasingly competitive and highly dynamic enterprise industries and landscape
- Continuous improvement of processes and procedures in line with changing enterprise requirements
- Aggregate and balance connectivity requirements across multiple diverse operating units
- Varied physical IT and delivery systems (Fixed and Mobility)
- Successful planning and deployment subject to multiple regulatory regimes across diverse jurisdictions and cultures
- Ability to create an IT technological strategy in line with the company\xe2\x80\x99s business requirements
- Responsibility to keep track of global technology advancements and stay abreast of standardization work of relevant industry bodies
- Integrate requirements from multiple internal and external stakeholders to provide the relevant bearer services to support business growth
- Supporting MTNs ambitions across a rapidly changing and evolving ICT environment
- Management of executive and local shareholder expectations across all 17 OpCos
- Driving growth through business intelligence and standardization to maximize business impact
- Management of customer and supplier expectations
3. Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA\'s)
The Specialist: IT Infrastructure Services will be accountable to achieve the following objectives:
- Function as part of the MANCO team of experts and virtual teams that are tasked to identify partners for delivery of new IT products and services that can be implemented across Group IT
- Coordinate with the different areas of Group IT and company for the procurement, implementation and monitoring of IT corporate infrastructure and solutions
- Manage onboarding of cloud infrastructure requests and reporting on consumption.
- Support delivery of Manco IT Initiatives and provide various reports to monitor the implementation of initiatives.
- Implement optimisation elements to existing solutions where possible whilst permanent solutions are being negotiated
- Piloting & rollout new capabilities related to Digital Workplace initiatives.
- Support for the Group Digital Transformation program
- Driving OPCO adoption of key Group led initiatives
- Supporting and managing demand coming from BUs and OPCOs for Application, collaboration and other software services
- Support and drive the Manco High Risk User Program and alignment with our Group Microsoft 365 collaboration services
- Administrative role related to project tracking, documentation and reporting
- Where applicable, support Group Operations and CAPEX steerco motivations, Purchase orders, Invoicing related to our IT Infra projects
- Support in the review and management of service requests to ensure all they are correctly prioritized, scheduled and moved through the system as desired
- Support for our Group Information Security team related to security and other services dependant on the Group IT MS365 Azure platform
- Provide guidance and expertise to stakeholders on Infrastructure Architecture Services related issues.
- Provide insight into (or take the lead on) IT Infrastructure Services projects / programmes / initiatives or objectives.
- Regularly report status, progress, issues and risks to management, with supporting metrics where available
- Manage, team and collaborate with other team members in the IT infra domain on overall product lifecycle of Manco end user IT assets
- Analysis & Reporting of the current and future consumption of cloud infrastructure
- Remediation & reporting of current license consumption across OpCos
- Liaise with End user support teams & Client Server teams on the administration and resolution of Modern Workplace initiatives
- Develop reports, briefings & other artefacts supporting the Group Tech initiatives
- Process flow mapping of customer journeys to systems
- Deliverable tracking and mitigation management of initiatives being rolled out.
- Reduced time to deploy and/or implement
- Reduce IT cost an Improved compliance
- Disaster recovery and risk of failure
- Increased availability
- Adherence to defined standards and methodologies
- Efficient delivery in line with defined SLAs
- Efficient and effective resolution of issues logged and timely escalation of unresolved issues.
- Active support from the Group IT Infra & MANCo IT GM, Senior Management and Enterprise collaboration Management
- Understanding of the MTN Technology, PACE and Group CIO strategy
- Understanding of the OpCo technology, business and regulatory context
- Timely decision making and reporting
- Understanding of MTNs Ambition 2025, Platforms 2 nd to None and other key business strategy initiatives
- Deep understanding of the Group Technology and Core Design & Delivery strategies
- Deep understanding of Enterprise Automation best practice
4. Job Requirements (Education, Experience and Competencies)
Education:
- Minimum of 3 year tertiary degree / diploma
- Relevant certification / accreditation / membership with professional body is advantageous
- Fluent in English
- Relevant Microsoft certification focussed on Microsoft 365, Windows, Azure and related
- Relevant Security certification
- Minimum of 3 years\xe2\x80\x99 experience in an area of specialisation coupled with supervising others (MTN & 3 rd parties)
- Worked across diverse cultures and geographies (advantageous)
- Self-motivated with strong project and people/ stakeholder management skills
- Experience working in a medium to large organization
- Worked across diverse cultures and geographies advantageous
- Strong appreciation and experience within the IT operational domain.
- Strategy Implementers, Decisive Problem Solver, Best Practice Value Creator
- Culture and Change Champion, Guiding People Manager, Relationship Builder
- Results Achiever, Operationally Astute
- Regional and international travel (if required)
- Ability to work unsupervised and drive assignments with strong passion and leadership
5. Authorities
- As per MTN DOA
6. Collaboration (Formal and Informal Relationships)
Responsibility towards:
- Key customers: MTN OpCo\xe2\x80\x99s Technology teams, Group technology, Group Strategy, MANCO BUs, Group Information Security
- Key suppliers: Key Technology Partners, Relevant Industry Bodies, MTN South Africa COM Operations team
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Job Detail
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Job IdJD1508384
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned