Job Description

MAIN OBJECTIVE OF ROLE: To manage tier 2 and 3 support for flydubai's operations departments, to ensure that IT solutions are effective and provide seamless business continuity. KEY RESPONSIBILITIES:
Supports and delivers on key initiatives from the business plan and technology strategy leveraging re-use, eliminating duplicate components, architectural design and use of innovative products. Builds and supports teams for Engineering departments and conducts pre-project studies and actively take part in lifecycle of projects using the agreed templates and laid out processes. Manages Service Level Agreements (SLAs) for Engineering department's IT systems and propose corrective actions on major deviations. Collaborates closely with designated business units to establish Maintenance Window to ensure minimum disruptions to business operations. Oversees emergency fixes to address critical issues and obtain timely approvals from respective departments for any outage required. Identifies and analyzes reporting and data warehouse requirements of the designated business areas in a timely manner and be the single point of contact for data related queries from designated business areas and liaise with IT sections to rollout effective solutions in a timely manner. Identifies for areas of improvement in this regard and provides input to the BI Specialist for additional training needs for the designated departments.

QUALIFICATIONS:
Bachelor's Degree (3+ years) BS/BA degree in Information Technology. Masters level degree in Business/Finance/Management preferred. Fluent in English 6 - 8 years

COMPETENCIES:
Customer Focus Team work Effective Communication Personal Accountability & Commitment to achieve Resilience and Flexibility (Can do attitude)

ISR Requirements: Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.