Job Description

Job Title Helpdesk / Customer Service / Telecalling

Experience

School Degree

Description

Who you ll become
Specialist Customer Success Partner (S-CSP) Responsibilities:
Daily management of assigned cloud customer accounts. This includes account management strategies, developing and managing engagement and expansion plans, and delivery of Cloud Success Services to ensure consumption and product adoption growth within assigned customers. The focus of this position is twofold; to maximize the ROI customers receive from their investments in SAP cloud products and to promote revenue growth and renewal protection, which positively impact SAPs business performance. Your end-goal? To help companies of all sizes solve their unique challenges and run simpler.
As a S-CSP within the SAP Academy for Customer Success, you will be responsible to:

• Successfully complete a 9-month learning-apply program that enhances your support into the sales role, a critical customer facing function within our dynamic Cloud Services Success (CSS) organization.
• Immerse yourself in a multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
• Learn how to drive value across the customer lifecycle through solution adoption and ongoing renewals that foster account expansion.
• Receive onboarding in your local market with on-the-job training and mentoring by a senior S-CSP professional in the field. You will have the opportunity to work both behind the scenes and directly with customers

The program will enrich your knowledge of SAP and CSS and give you the professional experience to be ready to serve our customers. Upon successful completion of the program, you will move in to a direct customer-facing S-CSP role in your market and continue to receive mentoring and coaching support to accelerate your growth. Specialist focus areas: Customer Experience (CX), Human Experience Management (HXM), S4/RISE, Digital Supply Chain (DSC) and, Procurement (ISBN)
What you ll bring

• Bachelor equivalent
• 2-3 years work experience with a proven record of supporting customers and business transformation, preferably from consulting or account management that include resolution and escalation management.
• Multi-dimensional experience: global experience, leadership role, athletics, entrepreneurial/self-starter, volunteerism, music.
• Strong communication skills including fluency in English and local language.
• Proficient interpersonal skills including, passion, curiosity, collaborative working style, effective listening skills, professional presence, and empathy.
• Demonstrated ability to collaborate across diverse stakeholders and business functions.
• Strong Business Acumen including demonstrated knowledge of business process and/or industries.

About SAP Academy for Customer Success
The SAP Academy for Customer Success is a world-class training program that develops our next generation workforce by delivering an energizing and inspiring experience within a globally diverse environment. This dynamic 9-month program builds a foundation to jump start your career at SAP.
Join us for the opportunity of a lifetime, to develop a global peer network, partner and engage with customers to help solve their unique business challenges, and leverage world-class cloud-based products and services, all while earning a great salary and benefits.
#SAPAcademyforCustomerSuccess #SAPSCSPProgramG2 #theSAPAcademy
We thoroughly reviewed the possibility of returning to in person and due to the unpredictable global situation, the classroom portion of the program will remain 100% virtual in 2023. Should these global factors positively shift, there is a slight chance a small portion of the program could be held in San Ramon, California in late Q3 of 2023. This decision will be made in Q1 2023.
We build breakthroughs together

You have applied correctly

A message has been sent to the employer, you are going to receive the reply soon. Good luck!

You have applied correctly

The request has been sent correctly. However, we have seen that your resume is incomplete. We highly recommend you to fill it to let the employer know you. These are the fields you have empty: