JOB PURPOSE

To provide business analysis and product management information to facilitate and assist the development, efficiency and governance of the WBG business and enhance customer service

ACCOUNTABILITIES

No.

Accountability

Description

1.

Product Management Information

Produce product management information to ensure accurate monitoring of product performance indicators and complete ongoing product controlling to facilitate internal product management reviews for key stakeholders

2.

Portfolio Management

Review and monitor customers portfolios to ensure portfolio quality; portfolio composition; risk recognition; accounts strategy and industry intelligence are aligned with the bank\xe2\x80\x99s risk strategy and market conditions

3.

Reconciliation and Monitoring

Reconcile business performance reports to ensure outstanding items are minimised in line with bank\xe2\x80\x99s requirements

4.

Business Analysis

Complete comprehensive business analysis and create business review presentations to highlight efficiency improvements to support overall business growth

5.

System Maintenance and Development

Maintain the respective business performance systems and toolkits to ensure information is input as required to process and complete all business performance monitoring activities

6.

Policies, Processes, Systems and Procedures

Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders

7.

Self-Management

Manage self in line with the bank\xe2\x80\x99s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance

8.

Customer Service

Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank\xe2\x80\x99s required levels of service in all internal and external customer interactions

Skills

EXPERIENCE, QUALIFICATIONS & COMPETENCIES

Minimum Experience

At least 4 years of experience in banking / financial services

Minimum Qualifications

Bachelor\xe2\x80\x99s Degree in relevant specialisation

Professional Qualifications

Knowledge and Skills

Business Intelligence

Controlling and Administration

Processes and Project Management

Financial Analysis

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