Job Description

Description du poste

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This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time




Request lead time, price and data to build the quote for non-priced materials and prepare and submit quotes to customer Consider and process customers' orders in compliance with applicable procedures, instructions and tools Receive, review and acknowledge customer orders, using SPEC2000/AEROXCHANGE/EDI where applicable Make sure orders are in compliance with Safran Terms & Conditions Perform order review to check the accuracy of data: for correct pricing, order number, part number, description Acknowledge receipt of the order towards the customer Negotiate lead time with customer if needed Identify alternative solutions for required material or requested information to response to customer needs. Identify Customer critical situation and escalate within the organization to ensure AOG / Critical orders are shipped on time. Provide AWB to the customer and any requested shipping documents Provide ongoing support and service to customers by responding to their information requests ensuring a good understanding of their needs, and coordinating/escalating internal requests (including but not limited to: returns, quality issues, order discrepancies, transportation/delivery of material) Document any customer activity/request in ERP and CRM Respond to the customer the same day or not later than within the same business day / within 24h of receiving their communication, The response could be the acknowledgement of the request with an estimated time for resolution. Monitor the backlog and pro-actively inform customers of recovery plan if promised date slips. Work closely with internal departments for sourcing and expediting and follow up to meet customer expectations. Work with Accounting to raise customers credit hold when needed Work with Export Control Officer to raise Export control authorization when applicable Monitor assigned customers' "credit status", and propose, on a priority basis, items that can be shipped to customers due to their "over credit limit" circumstances Distribute the price lists to the customers in his/her portfolio Support the Customer Support Manager in the preparation of performance reviews and attend the reviews when required Manage Export Control aspects. Handle disputes related to Sales Administration:
o Manage customer complaints and ensure resolution of billing disputes.


o Contribute to the resolution of commercial or logistical disputes.


o Collaborate with the Credit Management team in overdue settlement.


Ensure the update of new data in relevant IT systems (creating new customers accounts, requesting P/N and price creation/modification to the relevant team, etc.) If needed serve as AOG in rotation CSRs, Comply with safety and environmental standards:

Exigences du poste

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a) Knowledge and Skills


Technical aptitude Computer skills including Windows, Outlook, Word and Excel. ERP knowledge would be a plus Accurate data entry Ability to work with people in a team environment. Ability to manage multiple tasks



b) Competencies


Decision Making Problem Solving Communication Integrity Adaptability Teamwork Work Standards


c) Education and/or Experience


Requires a high school diploma or equivalent and 2 years of experience in the field or in a related area. Previous customer service and or industry experience preferred
d) Communication Skills


Excellent oral and written communication skills essential for interaction with customers as well as excellent phone etiquette


Safran est un groupe international de haute technologie operant dans les domaines de l'aeronautique (propulsion, equipements et interieurs), de l'espace et de la defense. Sa mission : contribuer durablement a un monde plus sur, ou le transport aerien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implante sur tous les continents, le Groupe emploie 100 000 collaborateurs pour un chiffre d'affaires de 27,3 milliards d'euros en 2024, et occupe, seul ou en partenariat, des positions de premier plan mondial ou europeen sur ses marches.


Safran est la 2eme entreprise du secteur aeronautique et defense du classement World's Best Companies 2024 du magazine TIME.




Safran Seats est l'un des principaux fabricants mondiaux de sieges d'avion, tant pour l'equipage que pour les passagers. 1 million de sieges d'avion fabriques par Safran Seats sont actuellement en service dans les flottes aeriennes du monde entier.




BAC ou Equivalent


Jeune diplome-e/Premiere experience