Apt Resources is looking for a Spare Parts Sales Representative for our client in the power solutions industry based in Riyadh. The successful candidate will support aftermarket operations by promoting, selling, and coordinating spare parts for power equipment. This role requires both technical understanding and strong customer service skills.
Key Responsibilities
Sales and Customer Support
Respond to customer inquiries and provide accurate spare parts recommendations
Prepare quotations with correct parts selection and pricing
Follow up on quotes, negotiate, and close orders
Assist customers in identifying parts using catalogues and equipment data
Provide after sales support and ensure customer satisfaction
Order Management
Process orders accurately in the ERP or CRM system
Monitor delivery timelines and coordinate with warehouse and logistics teams
Track pending orders and update customers proactively
Coordinate with procurement for non stock or special spare parts
Technical Coordination
Work with service engineers to ensure technical compatibility
Review equipment history and suggest preventive maintenance parts
Identify substitute parts when originals are discontinued
Business Development
Maintain strong relationships with existing customers
Identify upselling and cross selling opportunities
Explore new industries and clients to grow the aftermarket business
Monitor competitor pricing and market activities
Data and Reporting
Keep CRM and ERP entries updated
Prepare regular reports on sales performance, customer feedback, and trends
Ensure compliance with sales procedures and pricing rules
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