Job Number 23083078
Job Category Spa
Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

JOB SUMMARY Provide massage services to guests using props and/or products. Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy. Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service. Keep up to date with current techniques and modalities related to their field of work. Escort guests to and from treatment rooms. Arrange workstation, treatment room, and/or drapes. Frequently check with guest to promote comfort, safety and security throughout service. Promote and sell spa services including retail offerings related to the Spa. Clean, maintain, and sterilize tools. Maintain cleanliness of workstation and/or treatment room throughout shift, dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift. Monitor and stick to time schedule throughout the day. Handle inappropriate guest behavior by following Marriott International standard operating procedures for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager. Maintain current skills and licensure in service area as per regional requirements. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; make sure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests\xe2\x80\x99 service needs; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Stand, sit, or walk for an extended period of time; grasp, turn, and manipulate objects of varying size and weight. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Perform other reasonable job duties as requested by Supervisors.. SCOPE / BUSINESS CONTEXT \xef\x82\xb7 A Full Time position based at JW Marriott Marquis Dubai. \xef\x82\xb7 Number of Direct Reports - None \xef\x82\xb7 Titles of Direct Reports \xe2\x80\x93 N/A CANDIDATE PROFILE Experience: Minimum 2 years of experience in spa & hospitality industry Skills and Knowledge \xef\x82\xb7 Good oral and written communication skills in English \xef\x82\xb7 Excellent hospitality skills \xef\x82\xb7 Passion to work with people \xef\x82\xb7 Able to get on well with people from many different backgrounds \xef\x82\xb7 Able to work under pressure at times \xef\x82\xb7 Ability to be versatile Therapist Marriott International, Incorporated Page 2 Confidential and Proprietary \xef\x82\xb7 Must be able to work as scheduled and flexible hours as shift extending may exist at end of shift based on business demands. Department and individual roster will depend on business volume and customer segments in the hotel. Must be flexible with shift schedule at all times. \xef\x82\xb7 Well presented \xef\x82\xb7 Clear speech \xef\x82\xb7 Good general health \xef\x82\xb7 Energetic \xef\x82\xb7 Self-motivated - able to work on their own Education or Certification Min. 21 years of age Minimum HSLC To have worked as therapist before. Preferably in a recognized Spa. Certified Massage therapist SPECIFIC DUTIES The following are specific responsibilities and contributions critical to the successful performance of the position: Balanced Scorecard Results: Implements strategies and executes activities to drive and continuously improve financial results, guest satisfaction, human capital index and market share. Essential Functions Provide Spa Services \xef\x82\xa7 Monitor and stick to time schedule to stay on schedule throughout the day. \xef\x82\xa7 Escort guests to and from treatment rooms. \xef\x82\xa7 Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, pregnancy) before beginning service. \xef\x82\xa7 Check with guest to promote continued comfort throughout service (e.g., comfortable temperature, amount of pressure). \xef\x82\xa7 Provide massage services to guests using props (e.g., rain sticks, hot stones) and/or products (e.g., oils, gels, lotions). \xef\x82\xa7 Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy. \xef\x82\xa7 Offer guests amenities such as water, juice, or heated neck pillows. \xef\x82\xa7 Maintain current licensure in service area by taking continuing education if needed and renewing license before expiration date, where applicable. \xef\x82\xa7 Keep current with techniques and modalities related to field of work. \xef\x82\xa7 Maintain current skills and licensure in service area as per regional requirements. \xef\x82\xa7 Arrange workstation, treatment room, and/or drapes to promote guest comfort and safety. \xef\x82\xa7 Check computer or reservation center for updates and changes to schedule regularly throughout the day. \xef\x82\xa7 Confirm guest first and last name and type of treatment scheduled prior to beginning treatment. \xef\x82\xa7 Handle inappropriate guest behavior by following Marriott International standard operating procedure for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager. \xef\x82\xa7 Assist to maintain and develop client database. Therapist JW Marriott Marquis Hotel Dubai Hotel Marriott Confidential and Proprietary Information \xef\x82\xa7 Assist to maintain guest history files on all existing guests and create files for new guests. \xef\x82\xa7 Review all upcoming appointments and treatments. \xef\x82\xa7 Demonstrate knowledge of current trends in spa industry. \xef\x82\xa7 Maintain basic Spa knowledge of the following: Spa operating hours, spa menu location, pricing, fees and charges for all spa services that the massage therapist performs, and check-in and check-out procedures. \xef\x82\xa7 Maintain knowledge of retail brands, services and special promotions available in the Spa. \xef\x82\xa7 Maintain working knowledge of Spa equipment and facilities that the massage therapists typically uses throughout their work shift. \xef\x82\xa7 Promote and sell spa services including retail offerings related to the Spa. \xef\x82\xa7 To assist in manning the lobby Spa promotional desk and Recreation desk when available \xef\x82\xa7 Follow Saray Spa treatment standards and ensure consistency at all times \xef\x82\xa7 Assist in maintaining supplies and equipment inventories within budget. \xef\x82\xa7 Assist in maintaining cleanliness of spa and related areas and equipment. \xef\x82\xa7 To be trained and assist in spa booking process including Spa Soft and Micros \xef\x82\xa7 Provide assistance to the Receptionist whenever available or not booked for a treatment. To assist in manning the Reception area by receiving calls as well as incoming guests when free \xef\x82\xa7 Assist in marketing and selling the spa at the pool deck, lobby desk and Executive Lounge as required \xef\x82\xa7 As the hotel operates 24 hours, 7 days a week, any reasonable requests by your managers must be honored including schedule changes. Maintain Spa Environment \xef\x82\xa7 Set up workstation and/or treatment room with necessary products, equipment, and supplies. \xef\x82\xa7 Clean, maintain, and sterilize tools (e.g. hot stones, etc.) and equipment (e.g. steamers, etc.). \xef\x82\xa7 Maintain cleanliness of workstation and/or treatment room throughout shift. \xef\x82\xa7 Secure supplies and equipment at the end of each shift. \xef\x82\xa7 Dispose of trash and dirty linens in the proper area. \xef\x82\xa7 Evaluate equipment to assess proper functioning and report deficiencies. \xef\x82\xa7 Help promote teamwork Guest Relations \xef\x82\xa7 Address guests\' service needs in a professional, positive, and timely manner. \xef\x82\xa7 Thank guests with genuine appreciation and provide a fond farewell. \xef\x82\xa7 Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest\'s name when possible. \xef\x82\xa7 Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust. \xef\x82\xa7 Anticipate guests\' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. \xef\x82\xa7 Follow Brand Standards at all times Therapist JW Marriott Marquis Hotel Dubai Hotel Marriott Confidential and Proprietary Information Communication \xef\x82\xa7 Speak to guests and co-workers using clear, appropriate and professional language. \xef\x82\xa7 Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property. \xef\x82\xa7 Provide assistance to coworkers, ensuring they understand their tasks. \xef\x82\xa7 Escort all guests to changing rooms, relaxation, or next appointment. Safety and Security \xef\x82\xa7 Follow company and department safety and security policies and procedures to promote a clean, safe, and secure environment. \xef\x82\xa7 Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. \xef\x82\xa7 Practice universal health care protocol while dealing with guests and co-workers. Policies and Procedures \xef\x82\xa7 Protect the privacy and security of guests and coworkers. \xef\x82\xa7 Maintain confidentiality of proprietary materials and information. \xef\x82\xa7 Follow company and department policies and procedures. \xef\x82\xa7 Make sure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. \xef\x82\xa7 Perform other reasonable job duties as requested by Supervisors. Working with Others \xef\x82\xa7 Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Physical Tasks \xef\x82\xa7 Stand, sit, or walk for an extended period of time or for an entire work shift. \xef\x82\xa7 Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. \xef\x82\xa7 Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International\xe2\x80\x99s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International\'s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you\xe2\x80\x99re happy, our guests will be happy. It\xe2\x80\x99s as simple as that. Our hotels offer a work experience unlike any other, where you\xe2\x80\x99ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That\xe2\x80\x99s The JW Treatment\xe2\x84\xa2.

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