General Information

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Country/Region

United Arab Emirates

Province/City

Abu Dhabi

Location

Rosewood Abu Dhabi

Department

Spa & Wellness

Job Type

Full-time Permanent



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OVERVIEW/BASIC FUNCTION:

Provide all facial, salon, massage and body services offered by the Spa at Rosewood Abu Dhabi. Cultivating and maintaining a professional attitude at all times.

RESPONSIBILITIES:

• Maintain complete knowledge of and comply with all Rosewood Abu Dhabi departmental policies/service procedures/standards.

• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.

• Anticipate guests\' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

• Maintain positive guest relations at all times.

• Resolve guest complaints, ensuring guest satisfaction.

• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

• Maintain knowledge of hours of operation, memberships, reservations, fees, treatments, products and merchandise as well as pertinent hotel information.

• Set up and organize workstation with designated supplies, forms and resource materials; report shortages to supervisor.

• Be familiar with all hotel/spa packages, promotions, prices and rates.

• Attend all scheduled meetings, classes and training sessions; knowledge required within the Spa must be passed on to co-workers.

• Perform opening procedures.

• Maintain inventory products.

• Schedule guest appointments.

• Verify medical releases from guests with applicable medical conditions.

• Conduct appointments according to guest\'s comfort and desire. Follow service protocol.

• Follow draping procedures.

• Prepare guest consultation. Be thoroughly familiar and able to recommend Spa products and treatments as well as know pertinent hotel information.

• Sanitize implements.

• Sell/promote merchandise.

• Complete required post- treatment documents.

• Follow dirty linen procedures and room set up.

• Handle emergency procedures and report any accidents to your manager and security.

• Close station.

• Responsible for stocking supplies needed for cabinets (sheets, towels, blankets, refill oils, creams, and all products used by therapists while performing their treatments).

• Fill out necessary commission report at the end of each day.

• Follow established standard guideline for massage/treatment procedures.

• All other duties as required.

OSHAD RESPONSIBILITIES:

While at work, (and while on work premises) an associate shall:

• Take reasonable care of their own health and safety.

• Take reasonable care of the health and safety of a person and the workplace, that may be affected by their acts or omission at work;

• Cooperate with full compliance with Hotel\'s developed OSHMS policies, OSHMS procedures & operational works instruction in order to protect the health and safety of the people.

• Report to immediate supervisor any situation which they have reason to believe could present a hazards and which they cannot themselves correct;

• Report all OSH incidents and work related injuries; and

• Not intentionally or recklessly interfere with or misuse anything provided (e.g. Equipment & machineries, PPE, etc.) at the Hotel\'s workplace in the interest of health, safety, welfare or protection or management of the workplace.

• Participate in conduct of OSH related planning and implementation in order to achieve the Hotel\'s OSH objectives, targets & program.

• Attend all training arranged by Hygiene, Health & Safety Manager such as OSH training, safety Induction, on the job training, tool box talks, etc.

ACCOUNTABILITY:

• Held accountable and committed whatever it takes to comply with the company\'s OSHMS Policies, OSHMS Procedure, & Operational Works Instruction and any other relevant legislation applies within the organization.

• Held accountable to take care of his own health and safety, other person in the workplace that may be affected by their acts or omission at work.

• To report to his supervisor or respective Manager.

QUALIFICATIONS:

• Experience: Minimum 2 years\' esthetics/ massage experience in a luxury spa environment, preferably within a luxury hotel.

• Education: High school diploma. Diploma or degree in a related field. Esthetic Certification from the Cosmetology Association of BC. CPR certified.

• General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems, using good judgment; follow directions thoroughly; understand a guest\'s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

• Technical Skills:

Ability to:

a. Perform job functions with attention to detail, speed and accuracy.

b. Prioritize, organize and follow up.

c. Be a clear thinker, remaining calm and resolving problems using good judgment.

d. Follow directions thoroughly.

e. Understand guest\'s service needs.

f. Work cohesively with co-workers as part of a team.

g. Work with minimal supervision.

h. Maintain confidentiality of guest information and pertinent hotel data.

i. Knowledge of SpaSoft is an asset.

• Language: Required to speak, read and write English. Additional language is an asset

About Us

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Located on Al Maryah Island at the core of Abu Dhabi\'s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.

Rosewood Hotels & Resorts