Spa Therapist
Abu Dhabi, United Arab Emirates
Job Description
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OVERVIEW/BASIC FUNCTION: Provide all facial, salon, massage and body services offered by the Spa at Rosewood Abu Dhabi. Cultivating and maintaining a professional attitude at all times.
RESPONSIBILITIES:
Job Requirements:
QUALIFICATIONS:
OVERVIEW/BASIC FUNCTION: Provide all facial, salon, massage and body services offered by the Spa at Rosewood Abu Dhabi. Cultivating and maintaining a professional attitude at all times.
RESPONSIBILITIES:
- Maintain complete knowledge of and comply with all Rosewood Abu Dhabi departmental policies/service procedures/standards.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Maintain knowledge of hours of operation, memberships, reservations, fees, treatments, products and merchandise as well as pertinent hotel information.
- Set up and organize workstation with designated supplies, forms and resource materials; report shortages to supervisor.
- Be familiar with all hotel/spa packages, promotions, prices and rates.
- Attend all scheduled meetings, classes and training sessions; knowledge required within the Spa must be passed on to co-workers.
- Perform opening procedures.
- Maintain inventory products.
- Schedule guest appointments.
- Verify medical releases from guests with applicable medical conditions.
- Conduct appointments according to guest’s comfort and desire. Follow service protocol.
- Follow draping procedures.
- Prepare guest consultation. Be thoroughly familiar and able to recommend Spa products and treatments as well as know pertinent hotel information.
- Sanitize implements.
- Sell/promote merchandise.
- Complete required post- treatment documents.
- Follow dirty linen procedures and room set up.
- Handle emergency procedures and report any accidents to your manager and security.
- Close station.
- Responsible for stocking supplies needed for cabinets (sheets, towels, blankets, refill oils, creams, and all products used by therapists while performing their treatments).
- Fill out necessary commission report at the end of each day.
- Follow established standard guideline for massage/treatment procedures.
- All other duties as required.
- Take reasonable care of their own health and safety.
- Take reasonable care of the health and safety of a person and the workplace, that may be affected by their acts or omission at work;
- Cooperate with full compliance with Hotel’s developed OSHMS policies, OSHMS procedures & operational works instruction in order to protect the health and safety of the people.
- Report to immediate supervisor any situation which they have reason to believe could present a hazards and which they cannot themselves correct;
- Report all OSH incidents and work related injuries; and
- Not intentionally or recklessly interfere with or misuse anything provided (e.g. Equipment & machineries, PPE, etc.) at the Hotel’s workplace in the interest of health, safety, welfare or protection or management of the workplace.
- Participate in conduct of OSH related planning and implementation in order to achieve the Hotel’s OSH objectives, targets & program.
- Attend all training arranged by Hygiene, Health & Safety Manager such as OSH training, safety Induction, on the job training, tool box talks, etc.
- Held accountable and committed whatever it takes to comply with the company’s OSHMS Policies, OSHMS Procedure, & Operational Works Instruction and any other relevant legislation applies within the organization.
- Held accountable to take care of his own health and safety, other person in the workplace that may be affected by their acts or omission at work.
- To report to his supervisor or respective Manager.
Job Requirements:
QUALIFICATIONS:
- Experience: Minimum 2 years’ esthetics/ massage experience in a luxury spa environment, preferably within a luxury hotel.
- Education: High school diploma. Diploma or degree in a related field. Esthetic Certification
- General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems, using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
- Technical Skills:
- Perform job functions with attention to detail, speed and accuracy.
- Prioritize, organize and follow up.
- Be a clear thinker, remaining calm and resolving problems using good judgment.
- Follow directions thoroughly.
- Understand guest’s service needs.
- Work cohesively with co-workers as part of a team.
- Work with minimal supervision.
- Maintain confidentiality of guest information and pertinent hotel data.
- Knowledge of SpaSoft is an asset.
- Language: Required to speak, read and write English. Additional language is an asset
- Physical Requirements: Must be able to endure various physical movements throughout the work areas, reach up and down, be available at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
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Job Detail
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Job IdJD1400164
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAbu Dhabi, United Arab Emirates
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EducationNot mentioned