Job Description

Spa Receptionist

You are an ambassador for the exceptional Spa service . Your warm, personal attention and knowledge of our outstanding offerings makes guests feel unique and valued.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Career development opportunities with national and international promotion opportunities. The sky is your limit

What you will be doing:

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Ensure individualized guest service through acknowledging and responding to their needs and expectation
• Actively participate in other areas of the Spa Operation, such as body treatments, product knowledge and retail sales
• Deal with Spa guest and member queries
• Manager booking system by booking and cancelling appointments
• Provide advice on the facilities to guests and potential members
• Issue robes, lockers and towels
• Actively participate in other areas of the Spa Operation, such as body treatments, product knowledge and retail sales
• Proudly promote the hotel facilities, looking for opportunities to enhance ag guest's stay through up-selling

Your experience and skills include:

• Should have min. 2 years experience as Spa Receptionist in a reputed Spa
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Multi-lingual i.e. Russian/ Arabic language would be a plus
• Service focused personality is essential; experience is an asset
• Experience in spa retail sales

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow's hospitality.
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